Manager on my team (who incidentally isn't a very nice person) constantly makes out she doesn't know how to do basic things at work, like using very basic software, fixing simple IT issues, using the expenses system etc. But basically she can't be bothered to read the instructions, or simply just wants people to do 'admin' things for her as she feels the tasks are beneath her or she has more important things to do.
It's every single day. It's getting on my teams' nerves and wasting our time. Today she tried to get me to book train tickets for her, and even though I gave excuses, she called me and made me sit on the phone with her for 30 minutes, talking her through the booking system. Which she has certainly used before many times.
How can we make this behaviour stop? She has two kids so she almost certainly has the capacity to navigate basic life admin. Sometimes I wonder if she's just very needy. But funnily enough, when very senior managers are around she's suddenly playing the most capable person in the room...!