To think Sky should be able to do more and ask for your help?

[ShaftedBySky]

I have no buisness broadband and intermittent phone. I run a buisness rurally that depends on Internet connection.

Sky have fucked up my transfer to them from another broadband/phone provider.

They admit that they are at fault but can't appear to fix it and have said that instead I should approach provider. This will mean for a minimum of 14 days I will have no internet and unreliable phone line. Customer care will not respond to me for a minium of 11 days.

I can't run a buisness like this, Sky have not offered any alternatives and have basically washed their hands.

Can anyone
A. Suggest a way I can get wired internet as the machines I need to use are wired rather than WiFi
B. Suggest who I can complain to, no internet could destroy us.

Sky have said I should approach *another provider.

Have you done a coverage checker?

If you live rurally it might be that the infrastructure doesn't exist where you are for the kind of internet you want.

What did the previous owners do for internet?

Go back to whoever you were with before

There isn't a way to get a wired connection unless you have a BB connection that is working but you can turn wired PCs into WiFi capable ones with this...

https://www.argos.co.uk/product/3389780?istCompanyId=a74d8886-5df9-4baa-b776-166b3bf9111c&istFeedId=c290d9a9-b5d6-423c-841d-2a559621874c&istItemId=ixilaxrwa&istBid=t&&cmpid=GS001&_$ja=tsid:59157%7cacid:534-693-8244%7ccid:20296143496%7cagid:%7ctid:%7ccrid:%7cnw:x%7crnd:196497303461892516%7cdvc:c%7cadp:%7cmt:%7cloc:1006912&utm_source=Google&utm_medium=cpc&utm_campaign=20296143496&utm_term=3389780&utm_content=shopping&utm_custom1=&utm_custom2=534-693-8244&GPDP=true&gclid=CjwKCAjw2K6lBhBXEiwA5RjtCUANY3K7VUN8XtR0SnVh7GotSnNOdjTH063dYqjoIVQlc5rWACuQcRoCMKEQAvD_BwE&gclsrc=aw.ds

You could then ask nextdoor if you can borrow their wifi assuming you are close to them or you could hotspot from your phone.

Go to BT. For business use they are the best. Nearly all providers use BT's infrastructure.

They are generally more expensive but you get what you pay for. Where we are the connection can be a bit dodgy and an engineer is with us before we've had a chance to get I. Touch with them.

I second going with BT, pretty much all providers rent the BT infrastructure. I’ve been where you are, it sucks. Hope you get it sorted soon.

Unfortunately you are a bit stuck here. Your previous provider will most likely have ceased the circuit and will not be able to just switch it back on. The likelihood too is that your service is ultimately supplied by Openreach (depending on where you live, but very likely). Whoever your provider is, they will have to liaise with their provider who is Open reach, so there are 3 parties to deal with.

It's a right pain. Unfortunately, you don't have too many choices at this moment other than to buy a WiFi card for your computer and use the Internet from your phone as a WiFi hotspot (assuming you have mobile service where you are located).

BT no longer own Openreach and I've spoken to BT and they have no further control over Open reach than anyone else.

I've got the infrastructure Sky just have taken over the wrong address, BT says minimum of 14 days to sort it out. I get that it was a human mistake, but I don't understand why Sky can't sort it out.

Write a complaint to Ofcom, they are the regulator for this.

I went through this exact thing with Sky a few months ago. I don't live rurally.

In my case, one of the lights wouldn't come on on the router. The day after we were due connection I phoned and they said to give it another day. The following day it still didn't work. They tried a few things and said to wait another day. In the end she went through to a special tech team (I can't remember their name) and they investigated. They said that a piece of data (a code of some sort) hadn't been passed from Sky to Openreach (or vice versa). They said it would take up to 10 working days to resolve the issue (as they use a ticketing system for tasks to be completed). It took 3 weeks total to be sorted out. I feel like you've been given lazy information and need to call again. You may have the same issue I did.

You won't get anywhere with them with the business aspect. I do some VA work (about 5 hours/week) and they told me I should have business broadband and that they were not liable for my business problems if I wasn't using the correct broadband. Your business insurance might be able to provide some advice, but they may say the same thing. I ended up using our neighbours WiFi. I also paid for additional data on my phone but it was very limited. You could also get a dongle. We got pitiful compensation, about £30. The whole thing was really time consuming and stressful, not to mention children struggling to get school work done, no streaming for the kids and life admin not being done.

My sister recently had similar issues with another company and was without internet for 3 months while the company promised to sort it out!! She ended up just going online and signing up with a new company from scratch and it was sorted out very quickly, so it was not an issue for her to just go to another provider.

Ticketing systems are used by pretty much all support desks. I've worked on a few network support desks and I know from experience the more fuss you kick up, the quicker they will deal with it.

I would ask for the ticket to be escalated to a manager and then call them each morning first thing in the morning. Ask when the next update will be (tickets need to be updated every x amount of hours as part of the service agreement) and then call back when the update is due. Repeat daily until they get fed up with you.

Do remember though, the people you are speaking to on the phone do not own the infrastructure and cannot directly do anything to resolve the situation. They can, however, push the third party who owns the infrastructure to move faster.

I've had to pressure Openreach, BT, Cisco, and Virgin as part of my job. The more we push back at them to resolve the issue the quicker they work but we can't do this for every ticket so we prioritize big business as a rule but will work harder to get a resolution for someone who is calling us multiple times a day simply to get rid of them quickly so we don't have to deal with them anymore.

Check Vodafone coverage.
By wired, you mean you need cable from router to machine? Vodafone provides router so it might work if you have coverage while you aort proper stable one

So it appears that there is nothing we can do, no one to complain to we just have to be without Internet for 14 days which is when another provider takes over. How can this be legal- why is there no automatic compensation or pressure for Sky to provide an alternative?

*business

You could try a mobile broadband solution from Vodafone or someone similar, assuming you can find an operator with half decent coverage on your area

I work for openreach I’m presuming they will have to cancel the original order and reissue it hence the lead time

it not quite as simple as just changing the address
if it’s been connected at the wrong address it with need a full new route to get service to your current address ( they do reuse existing network ) but but will need intervention in the network to get it to your premises
there are many processes to follow for new order as openreach can’t favour 1 provider over another
i’d look at mobile wi fi for short term
they quote the max lead time but often quicker
sounds like sky have given openreach the wrong address

was the address right on your correspondence

don’t bother with ofcom that’s shit advice there the regulator who you go to after you have exhausted the complaint process with your service provider and tbh you’ll be on by the time they replied to you