Training colleagues

[bctf123]

We expanded 3 years ago at work to have a third team member(we're now on the third person as the previous 2 left)
As my manager works from home it's me that holds their hand for every little thing and teaches them a lot of things my manager does not know or isn't interested in teaching
Is it customary to receive almost daily training from a colleague as opposed to manager and when it runs over many months till they are settled, is it customary to be offered a token pay rise?

I used to think the situation is normal till others pointed out to me it's not. Should I ask for a small pay rise? Is it unreasonable?

If you're now taking on a supervisor role then a pay rise is to be expected. If you're simply working adjacent to the new person and hand holding as they learn the role no. If you're now in a new post with new responsibilities you have room to negotiate.

Officially, nothing's changed. In practice, it's a lot more than hand holding. I'm having to train and guide on a lot. It's taking up a large % of my working day. I'm having to go over to their desk several times a day and fix mistakes and teach procedures and processes

It depends really. Training colleagues is just part of a job but months of training is excessive. Why is it taking so long?

This sounds pretty normal to me but depends on company structure. We wouldn’t pay extra for this and is just part of being part of a team. We do this a lot as it makes sense for the person who has done the task most recently to be the one to train and support the new person in that task

What are you "having" do do all this? Who has told you to?
If your boss has told you to train the newcomer then absolutely, remind them that it's not part of your duties and you'll need a pay rise and/or fewer day to day tasks to allow for the extra time taken up with training and mentoring.

At the company I work for, if you have someone shadowing you, you are allowed to request to be paid for training them. They give you 30 mins extra pay, which is roughly £5.30 extra for a 4 to 5 hour shift.

But you only get it if you ask, you’re not given it.

Check your company’s policy because my company’s policy is shit.

Training colleagues is quite normal and is usually done by peers, not management. It's not something I'd expect to be paid extra for.

Why is it taking months though?

How long have you been training this colleague?

Peer training/support is perfectly normal but for a set period of time. If they have been there a while it stops being training and starts being a performance issue, which obviously isn't your remit.

I'd record the time you are spending training over a week and discuss with your manager if you're finding it hard to do your own work.

Basically my manager and I manage an account each. Some of my duties are to handle a lot of admin for her account
After brexit, she did imports and I did export till we found someone for the role which was several months. The two previous employees were only part time and not fully engaged so I had to pick up a lot during and in between their service
The new lady's been with us 7 months, also part time, and her role depends on a third person who's been sick a lot so there hasn't been continuity on exports. Exports is also a lot more long winded so it has needed a lot more guidance

She's also taking on some of mine and manager's admin. I know everything my manager does but not vice versa so again I am picking up training
Then there is a lot of small glitches and issues which she turns to me for and there's a lot my supervisor doesn't know
I have been asked to lead on certain things but in practice it's been most things

In all honesty, I don't think a request for any payrise would go down well. I cover 25% of imports/exports and 75% of the other account. I also provide general guidance and a lot of pushing to the sales manager but when I asked for a payrise in the past, my manager and her's who I approached informally said that they couldn't see what extra I do.

So I'm just wanting to know what others would expect or if I'm being unreasonable to think a small token payrise would be normal?

I don't think this will lead to a payrise.

This really is your manager's problem and I would make it their problem tbh. I think they are massively taking advantage of you.

The issue is te time required IMO rather than pay.

I would explain to my manager that I was spending X hours each week on training and needed to address the impact on my own work. The manager can decide if you prioritise the training or your work.