Consumer rights

[Mygym]

We have a faulty microwave and the sellers ( a big white goods company) have asked us to video the fault,which is a flickering light. We had this request before with a tumble dryer not working .After checking our rights we refused both times but I was wondering if anyone on here has had such a request and if it’s becoming a thing

Yes it is quite normal. It helps them diagnose the problem faster. Last year our newish washing machine was making an awful noise, I called the company and they asked me to run a quick cycle and send them a video so they could hear it. I did and they were able to diagnose the fault and get an engineer out with the right part to fix it at the first and only visit. Made it easier than having someone sent out only for them to have to come back another time with the correct part. So for me sending a video worked out really well.

OP, if you're really unsure how to create a video try Googling the instruction, it'll definitely be online.

I've had a few things that have been damaged or parts have been missing on delivery and I've almost always been asked for photographic proof and have always had a replacement.

It's really not eroding your rights for them to want to see the damage/fault.

It looks like I’m well in the minority here and will have to change my attitude,which I will.

“Oh I’m rubbish at that stuff”.

Have you actually fucking tried?!

I don't understand the 'I'm crap at this kind of stuff'. Conscious incompetence.

You have managed to sign up to Mumsnet. What's so difficult about taking a video and emailing it, seriously? Google it. Ask for help. Bloody hell someone on here can tell you the steps. And then you'll know how to do it.

The video will help them diagnose the problem without wasting everyone's (including your) time. So it's for your benefit.

YABU and difficult.

If you are “not good at net stuff” then learn. The entire world is based on “net stuff” these days and you can’t hide away from it and use the “I don’t know what I’m doing” excuse anymore.

"This net stuff" is normal everyday life now, and has been for some time, and will continue to be for the foreseeable future. If my 98 year old nana can manage it, so can you. Time to learn.

Crap at doing net stuff but can post on Mumsnet just fine...