There’s no way of putting this into a simple AIBU sentence. Sorry if this sounds confusing.
For the time being we still get tax credits child care element as a family. I’m disabled and on support group ESA and PIP with a degenerative life limiting condition, my partner works full time and we’re both dyslexic, im dyscalculic so struggle with large amounts of repetitive text including numbers. Every year we diligently inform them of our individual incomes and every year a few months after we reapply they inexplicably remove my ESA income from their assessments without formally telling us and leave it for us to work it out in the many letters they send us in the aftermath that all look identical to a dyslexic. We get so many amendment letters, some that have my income included then suddenly without any communication from us it doesn’t. I keep and label all letters so I’m able to check when it last had income included and when it doesn’t.
When we do notice they’ve removed it we call them up, waiting hours to be answered and ask for them to put it right. This triggers another amendment, 2-4 more 6 page letters arrive, and the amount we get goes up or down by a few pounds. Then when it comes to renewal it happens again. We then remind them of my income from ESA (that hasn’t changed in years), they amend again, send multiple letters again and a few months later another letter comes out that has yet again removed my income meaning we have to do it all over again.
i guess the problem will stop when I die so my income becomes irrelevant but I don’t want my final months/years bloody fighting with HMRC every few months over this.
I know the tax credit system is designed to be as incomprehensible as possible but AIBU to think it isn’t fair to keep doing this to people who rely on tax credits?