In thinking that if my DD's Clark's school shoes need re-heeling after 3 weeks, then they're not fit for purpose?

[Littlemissbusy]

Clearly Clarks think I'm being very unreasonable. Took them back to store, to be told that the heels being worn down was just normal wear. Phoned Clarks customer services - very nice - told me to send in said shoes. Received them back today with nice letter (!), but basically it's tough luck! So - £28 down the drain! Has any one else had this experience?

If something doesn't work after 3 weeks then it is not fit for purpose under the Sale of Goods Act 1979.

Court is the answer, and you will win!!

Well...
I was so annoyed about this that I rang Clarks customer services this morning and said that the stitching had come undone on the top of the toe after 6 weeks. She mentioned 'wear and tear' so I said we have the same model of shoe in a half size smaller that the same child wore for 5 months as he didn't seem to grow much last autumn. These shoes have hardly any of the same 'wear and tear.'
Customer services then said 'oh well that sounds like faulty goods' and trotted out the bit about if the child has outgrown them there is nothing they can do.
So I repeated my bit aboout the fact that a child grows is no exuse for shoddy goods and also that we pass down shoes to my younger son for playing out shoes.
Imagine my surprise when i was told that if he has outgrown them, I should get back to customers services and they will see what can be done in this case!
So I rushed off to Clarks with child, after work. Phew he is still in the same size. Whipped out the faulty shoes. Told that its wear and tear. I told the saleswoman 'oh well to save me a wasted trip I rang your head office customer services this morning, described the fault and they said it sounded like faulty goods'.
Blimey it was like I'd said abracadabra. For good measure I whipped out the other pair of obviously well worn but not faulty smaller shoes.
They are swapping my shoes!
They didn't have the right fitting in ds's size at my local store but she rang round two others and one of them is saving the shoes till I go and pick them up on Wed!
So, I reckon telling the shop lady what their head office had told me, was what did it.
(Sorry bit long!)
However I won't be buying Clarks again after this experience and reading all your other ladies' posts.

Thanks for the update!!! I know this sounds defeatist, but I really don't think I can justify taking this one to court!! A good friend had a most excellent case against a builder, and lost in small claims court! However - I'm still left thinkig I want to boycott Clarks, but with 3 children, two with quite wide fitting, they've got be over a barrel. Either Clarks, or someone even more expensive!