I bought a wooden garden pergola from b&q a few weeks ago. For context I’m single with mobility issues so paid for a reputable local company to put it up for me. Dad has dementia, step dad Parkinson’s, nobody diy savvy around that I could ask to help etc.
The legs of the pergola have all split terribly even though it was all assembled as per instructions. It’s not fit for purpose and will need to come down before it falls down.
I’ve spoken to b&q who have said I can either do an exchange or have a £30 refund - bearing in mind it cost around £500.
In order to exchange (which to be honest I don’t really want to do as will another one have the same problem) I’d need to pay someone to take it down carefully enough to package up to return (for it then to presumably be disposed of as it’s too faulty to resell). I’d then need to pay someone to assemble to new pergola most likely leaving me the best part of £200 out of pocket.
I’ve explained all this to them but they just keep reiterating their drivers won’t take an assembled product.
It just seems shit that they won’t refund for a totally faulty item and I’ll be left out of pocket for their crappy product.
I could probably get a neighbour to take it down for free if they could chop it for firewood but if they want it returning I’ll have to get it done properly and find suitable packaging. 🙄