Haven't been paid holidays

[Mostmylarbles]

I just want to know if there's something I can do to get it fixed in time.

I took a 2 week holiday and got back just over a week ago.
I get paid every 2 weeks so the first week of my holiday was in my last pay and the second week is in my pay this coming Friday.
I text my deputy manager while I was away to remember to put in holidays for both weeks as we were getting a new manager the first week I was away. He told me he'd let the new manager know, asked how many hours I needed through and that was that. Payslip went up, and for the first week, holidays were out through. Just received payslip for this coming pay on Friday and there is no holidays, so I am missing a week's pay. This isnt the first time this has happened, i had to have my holiday credits extended for a week in April so I could take them as they forgot to put them through for my week off at Christmas and we were too short staffed to take any after Christmas, so I complained that I was going to lose them and they finally decided I could carry them over an extra week and found cover for me to have a week off.

I'm so annoyed, I'm a single parent and my bills start coming out from next week. I'm not going to have enough to pay them all. I wouldn't mind if it was a one off but it's happened twice before and each time it leaves me in a bad financial position, either borrowing money or using my overdraft. I hate using my overdraft because it feels like it takes ages to clear and I get so much anxiety over it.

Is there anything I can do? Last time they basically said it was tough and I could have them in my next payslip. But I feel like this is unfair that I now have to struggle due to their mistakes again! Even though I literally text them to remind them..

Thanks in advance for any help.

I don’t understand how your holiday system is working. Why were messaging your deputy manager to put in for your holidays when you were already on holiday? Was it not agreed in advance, if not, then perhaps it was deemed unpaid leave rather than holiday.

Phone ACAS. They were really helpful to a friend who had a similar issue with her employer.

How do you book your holiday? Does your boss enter it on a system? What a nightmare OP

@Aprilx it was agreed. I have the confirmation slip authorising the holiday. But the holidays need to be put through the system. They need to go into the computer and let payroll know who's on holiday etc and also this is where they check if people have forgot to clock in/clock out and also because we're short staffed they've had to borrow staff from other stores so this is when they'll make sure everyone is down for what they worked etc. I don't know exactly how to do it as I've never done it, it's not my job to do that, but I've briefly seen it be done.
I messaged him to remind him because twice before now, they've forgotten to put my holidays through, it leaves me in a bad way financially so I just wanted to make sure because we had a new manager starting the first week I was away, I didn't have her contact details as I hadn't met her yet, so that's why I text my deputy. I figured I'd remind them as getting a new manager, they usually have alot to do and I didn't want them to forget, but they did anyway.

I think first off you need to speak to your new manager and explain everything.

If they give you the same answer as before "tough, wait for next pay run" then you need to explain that doing so will cost you money with overdraft charges /loan repayments/ missed payment charges whatever and say that you're not happy their mistake will cost you money. Hopefully the new manager will want to start off on the right foot and get it sorted for you!

Are you retail? I know sometimes holiday hours have to be put through rather than shift hours (at a manager level) even though holiday has been approved.

Talk to your manager or payroll. Explain you will be in hardship and ask them to put a CHAPS payment through. Also ask what they are going to do about any additional charges incurred by you as a result of their error.

Speak to the new manager. Sorry you're having this hassle OP

Yes they have to enter it onto a system. We fill out a form for the holiday, manager fills out the bottom half and hands it back if it's authorised or unauthorised.

Thank you! I'm hospitality. So will this be the same process for hospitality?

Thank you! I'll look into this!

I hope so! She's not in today, so I'll ask my deputy and see if he can get the ball rolling.

Surely if the holiday was not registered you would have been paid your contracted hours. Or are you on 0 hours?

No it doesn't work like that in this place, somehow. My contract is like 10 hours I think but I work anywhere between 20-30. It depends on how busy/short staffed we are.