To not want to talk on the phone?

[RedxRobin]

I don't want to be too outing here because it's to do with work. We use an outside company to handle accounts etc and they have a new person who started a couple of months ago. I find them a bit hard going anyway but the thing that is really irritating me is that they always call me when I email them. I really don't want to talk to them on the phone - I'm really busy with work and they often call me asking technical questions that require me to search through my files to check and I'm often in the middle of something else so it is annoying to have to drop everything to deal with their call.

I'm not comfortable with accounting issues so I also particularly like to have things in writing so I can look back and check. Particularly as I am half deaf so I worry that I may mishear or misunderstand something.

AIBU? & is there a polite way to tell her to stop blooming calling me and just put it in writing??

I would just say exactly what you've said here.

It's a perfectly reasonable request and if you need to push it you could say it's a reasonable adjustment for your hearing difficulties.

I hate when people call and expect you drop everything to help them, I've pushed for all requests to be made by email now, it's much easier and more efficient, plus they have usually given it a bit of thought rather than just calling as a first impulse.

I'd say just in the middle of something can you ping me an email and I'll get to it - cheers thanks bye and hang up