To think Tesco are being ridiculous with a prove you are over 18 for a food delivery

[Qantaqa]

Tesco delivery booked yesterday. Phone call to say van broken down. Do I want a slightly later delivery or cancel / rebook. I say later delivery is fine and think no more of it.

At the point the delivery arrives I am out. DS1(18) is in waiting for the delivery. DS phones to say driver cannot leave delivery as they have a think 25 policy and he doesn't have ID (he's awaiting arrival of his driving licence ). They wouldn't accept DS2 licence as he is only 17. Luckily mum turned up as DS1 was trying to find his Citizencard ID thing and obviously saved todays Sunday dinner the day.

I have looked and the Tesco website says:

All goods must be signed for on delivery by an adult aged 18 years or over.

Tesco follows a "Think 25" policy when delivering age-restricted items, so if the person receiving the goods looks under 25, proof of age will be requested. If proof is not available and there is no-one of that age at the address when delivery is being made, the goods will be retained by the driver.

1. Since Covid no-one signs for deliveries anymore, and
2. There were no age restricted items in the delivery - it was just a normal food shop.

I suspect someone will come along and say there is some reason that they need an over 18 to accept the delivery but if they have no-one signing anymore how can they prove (other than through tracking data on the van) that they have delivered and if that is the proof they are using then when does it matter if the person who takes the food is 18 or 16 or even younger?

Obviously if there was alcohol or a knife or a DVD of some sort that's different but it was literally fruit, veg, meat and bread and too much chocolate

I'll obviously make sure I am there in future until DSs ID comes through, but AIBU to think Tesco is BU?

I had to prove my age to an Amazon driver who was delivering six bottles of Nosecco (alcohol free). I am also 53.

Amazon do it too -so annoying and they don't always indicate which products are affected.

I missed a delivery of 1mm diamond grinding burrs because apparently these are age restricted. (I was in but the driver didn't bother ringing the bell). There is no way you could hurt yourself or others with these burrs.....

Nothing on the page to say they needed a signature.

Cancelled the order and bought elsewhere with no problems.

It's getting ridiculous.

I mostly get asked to sign for my Tesco delivery these days.

i know their policy is that they won’t deliver to under 18s so I make sure I am in.

In my experience they still privide a better and more reliable service than any if their competitors.

First things first, well done on ordering too much chocolate! All mums deserve chocolate, I say!

Secondly my 15 yr old since he was 12 has been taking in the asda crates and was only ever asked if mum or dad can come to the door if there was paracetamol on the order. We don't order alcohol so no worries with that one. But they do say their policy is they can't deliver to under 18! But my son does it sometimes twice weekly.

Next week on Mumsnet’ Tesco allowed my 17 year old to sign for a delivery and he has made himself sick with eating all the chocolate I had meant to hide in the cupboard. How dare they be so irresponsible…..’

They're covering themselves legally. They don't know what's in your shopping so those are their rules. So yes, YABU.

Lol. The DCs have already eaten 2/3 of the Magnums which I meant to hide and ration out as well as one of the Mars Ice-creams which I planned to hide completely so its entirely possible that will be my next AIBU ;)

I used to work for Waitrose. This was their policy for delivery when I worked for them in 2011. So it's not a new thing for supermarkets.

I mean if I am being pedantic (which I am because who doesn't love a AIBU? Yes you are. No I'm not) the terms and conditions state that an over 18 must sign for the delivery which they themselves have not been adhering to for years now. It also doesn't state that that person must provide ID when signing for the delivery.

The mention of the provide ID is specific to delivering age restricted items of which I had none.

Its more irritating to learn that some have left it with teenagers and others haven't though!

Mine has this message with each order regardless of whether or not I order alcohol.

Tesco rang me once and said they could deliver early if I was in, I explained I was nipping out to do the school run by my 13 year old would be in, they delivered (no alcohol).

This is standard practice time with all home delivery services. You're agreeing a contract that a responsible adult would be there. Content of an order or your personal opinion on responsible individuals is irrelevant.

But an adult was there. DS is 18 almost 19....

Proof of ID is only mentioned in their T&Cs regarding the age restricted items!

Their T&C's say someone over 18 must be there to receive the goods.

How can they prove your DS was 18 and not 17 without ID?

The drivers absolutely have the details of what is in your order. If there are age restricted products, that is highlighted. Certainly for the supermarket I work in, I can't speak for them all.

If they didn't have access to those details, they wouldn't be able to refund you for anything you aren't happy with.

Having said that, the policy is that the person accepting the delivery is over 18. I don't think it's for any other reason than to minimise potential issues. For example if a driver was to help someone under 18 take a heavy item into the house, there is the possibility that a parent might make a complaint about it.

It would be quite simple to add a flag to the order to say if there are age restricted items in it or not.

I've not used Tesco online shopping but I have used Sainsburys and they say on the paperwork if there is anything missing from the order, so presumably it would be an easy job to say "check ID" too.

But Tesco policy is that all shops must be received by someone over the age of 18. The contents of the shop are irrelevant.

It isn't standard practice at all. I get packages delivered from all over the place all the time. I even get alcohol delivered and left in the porch if I am not there. Nobody asks for ID. They might ask for my name.

The only time I've been asked for ID was when SIL sent me prosecco for my birthday via Amazon and that seems to be a standard policy regardless of whether you look 18 or 25 or not.

Well their policy seems a bit ridiculous. Why do I need to be 18 to receive food, but not, for example perfume or a kettle?

You really need to familiarise yourself with the very common 'Think 25' policy in the UK. IF a driver thinks the recipient looks under 25, they will ask for ID. No point in stating someone is 18. They need to prove it ffs. If you don't like the fucking terms and conditions then don't accept them, order, THEN whinge. You clicked to accept the terms and conditions before delivery. Your fault if you didn't bother to read them.

I mean, I don't work for Tesco so I have no idea why that's their policy. Presumably because it's easier to have a b

But if you choose to shop somewhere with that policy, you can't exactly complain when that policy is enforced.

Opened door to delivery driver once who immediately asked me if my Mum was at home?? Which massively confused me for a second. I had to then explain/prove I owned my house and it was my shopping!!. I do look a bit younger than I am and house is big so occasionally surprises people that it's actually ours. But still....... I was 38 at time for god sake. 🤣 I just laughed and said he'd made my day.

From UK supermarkets it is.

Until recently you could get married at 16 so it’s not impossible that there’s a 17-year-old husband and wife somewhere. How would they receive their shopping? My brother lived on his own at the age of 16. I moved out at 18. Many leave home before 18.

Bloomin heck @ThickSkinnedSoWhat who pissed in your chips?

I understand the concept of IDing people. I understand the Think 25 scheme so they making sure they ID correctly. If DS walked into the store to buy alcohol and / or anything else age restricted whilst he looks under 25 then he would rightly be asked for ID and if he didn't have any / couldn't find it he would ask me to buy it not be able to get it.

But I stand by the idea that it is (and I'm now adding the word) absolutely ridiculous for DS to be ID'd on the doorstep for products that he could walk into the store and buy without ID.