To attempt legal action against NPE parking company

[HeadacheEarthquake]

I'll try to keep this very concise.

We own our home and parking bays in a Clarion managed neighborhood.

Previous parking company was removed, and an E-recognition style one instated (NPE) with cameras.

Homeowners complained that we didn't want to pay for parking on our property, and we opted out of the entire system. Council tenants/Social housing unfortunately have to pay for e-permits.

Many teething issues and fines given, then cancelled, whilst the system was being initialised, then all drama over. Complaints made, and assurances made from both Clarion and NPE that we could return to living worry free.

Concerns expressed from us that our property was being filmed, we were reassured that the camera does not extend to our house or bays. If any housing for any reason is on camera, it is occluded, heavily pixilated.

We are now receiving PCNs en-masse, as will anyone who visits us. Think Harry Potter's Hogwarts letters (ok, slight exaggeration, but they're daily.)

This company has is not contactable by phone, and have so far responded only to one email treating it as an appeal that will be "considered" and ignoring the fact that we have caught them breaching their contract, occlusion rules, ignoring the neighborhood plan, amongst myriad other issues.

We have spoken at length to Clarion who, after apologising profusely, are also being ignored by NPE when they instruct them to contact me or DH.

I of course am about to embark on my research as to what we can do about this but I wondered if any of you savvy MN-ers might have some experience to share or advice on where to get good results.

These companies are so greedy and awful, AIBU to want to try to do a bit of damage back on behalf of everyone they extort?

You could keep complaining to Clarion.

You could try a solicitor's letter to parking company.

You could contact your local councillor/MP.

Or ignore the fines and wait until they send you a court letter, attend court (with your evidence of not needing to pay from Clarion) and let a Judge tell them to f off.

Personally I think I would do a solicitor letter to the parking company if you can afford to do so.

Hadn't thought of local councillor/mp that's a good idea thankyou

Firstly, make sure you have everything well documented and get something in writing from Clarion. Be as watertight as possible.

If your issue is privacy, that's a different matter, I will leave someone else to advise on that.

If your issue is the PCNs, then appeal them, don't ignore them. You will get threatening letters from DCBL or whoever they use. Respond and point out you are in the right. Eventually they will either go away or take you to Court. If they do decide to take you to Court, they have to come to your local court, and that's a faff for them. But as long as your case is watertight and you have the proof that you have responded and pointed out their error, you will win. But the chances are they will give up before it gets to court. They know it's a problem, but all the while they don't put it right, they might extract money from others who won't sit it out and play the long game.

Yes we are watertight they're not to operate on our property in (many bits of) writing

Only one appeal has been responded to of many but we will have to keep doing it over and over. We are just copying and pasting thr email and changing the PCN number each time :( so frustrating