I booked, fairly last minute, away for half term with DC as we’ve all had a bit of a rough time lately. Staying in a lodge with a hot tub and it was £1,500 for Mon-Fri in a 2 bedroom lodge 😱. It’s really expensive but there’s loads of free, outside stuff to do around here and loads of cycling/ walking routes which dc actually love plus whenever we’re back at the lodge I knew they’d be in the hot tub as they have been when we’ve previously stayed at places with hot tubs. There were loads of AirBnBs around that were around £800-£1000 for a full week rather than Mon-fri but none had a hot tub so, after discussing with dc, we decided to stay at the hot tub lodge.
Arrive on Monday (having paid an extra £30 for hour earlier check in) to be told hot tub is cold at the moment but will be warming up throughout today so will be ready to use Tuesday morning. Really disappointed as so looking forward to getting in it but suck it up as everyone in the ale boat apparently. Stick my hand in it Tuesday morning and it’s tepid, clearly been warming up but not warm enough to sit on. DC too excited so get in it anyway and get out after 10 minutes shivering and needing hot showers. I ask at reception and they claim it takes until midday on Tuesday to reach full temperature but it will now take longer as we’ve taken the cover off. We go out for the day, back in the evening. Hot tub then feels fairly warm and we manage 15 minutes before shivering, dc2’s lips turned blue 🥶. Reception is closed by this point so I can’t do anything.
This morning I go up as soon as reception is open as tell them hot tub is still not hot. She says she’ll send someone round. We go out for the morning. Come back at lunchtime and it’s still not hot. Go to reception again. She says that someone has been round and confirmed that it’s been checked, there’s nothing wrong with it, that it’s at the maximum temperature of 38.9. I don’t know what hot tub temperatures normally are but it simply isn’t warm enough to sit in. Reception has just sent another person round who has looked at it and said that it’s set to 38.9, can’t do it any higher, it probably just feels cold because of the outside temperature (it’s overcast but not cold here today). No one has an external thermometer to check it’s the temperature that the hot tub claims it is. Last hot tub person put their hand in and said that it definitely wasn’t cold but it didn’t feel like it was as hot as it should be, probably because I kept lifting the lid to feel it and letting the heat out 🤔
There’s nothing they can do, as far as they are concerned the hot tub is working fine. I had envisioned evenings sitting reading in the tub once dc were in bed with a glass of wine and instead I’m having to sit in the tiny bath doing it, which would be more comfortable at home. I’m so upset that I’ve spent this money on this holiday and that I’m being told that there’s nothing wrong with it. I know the hot tub is only a small part of most people’s holidays but it’s the sole reason I spent this amount of money on a shorter holiday.
AIBU? Should I continue to complain or will I seem like I’m overreacting?