To expect pay for bank holiday

[Sunrisewatcher]

Reposted here as no traffic on Talk - apologies for duplicate.
I'm 3 weeks into a 3 month probation period and have just received my payslip for last week without pay for the Monday bank holiday - the agency have told me 'Bank Holidays come out of your holiday entitlement which is earned on hours worked'. Is this down to agency discretion as the previous agency I worked for paid for the bank holiday having only been with them 3 weeks?

What does your contract say

Yeah it makes sense. You didn't work and your agency and haven't accrued annual leave.

*you're

No one can answer this question without seeing the specific contractual term regarding your annual leave.

You need to find your contract and then ring ACAS.

They are correct. Nobody has an automatic right to pay on bank holiday - nor to time off for one. Your contractual terms for holiday are what matters.

Your total annual leave should be no less than the equivalent of 23 days for a 5 day working week. 8/9 of those could be bank holidays.
Agencies usually pay an hour rate plus an amount towards leave. You can take this as time off or money. It should be clear from your payslip what is pay and what is holiday pay. In my experience most agencies just make the 2 payments together each month. It's not always made clear at interview that the hourly rate quoted includes your holiday pay.
I don't know any employer who pays BHs as they arrive. They have to be booked and taken from your annual allowance. If you work in a sector that's generally closed BHs you'll likely have them booked in automatically.
If you've worked 3 weeks you'll have barely accrued any holiday pay.

https://www.gov.uk/holiday-entitlement-rights#:~:text=Almost%20all%20people%20classed%20as,leave%20entitlement%20or%20annual%20leave).

I had a summer job and my supervisor was horrified to discover I wasn't being paid for the bank holiday, and started arguing about it with her boss. It turned out she had an ulterior motive - they didn't yet know that she was shortly going to be resigning and leaving to go to university herself, and she was fairly confident they'd want her back in the vacations - so she rather wanted to get the Christmas bank holidays.