Should I leave a negative review for this soft play?

58 replies

Razputini · 10/05/2023 18:04

Hi, I feel like I'm needing a bit of reassurance here, I hate to be the bad guy and I hate leaving negative reviews for places especially since this is a new soft play starting out so I'm doubting myself about doing this, but I'm feeling a bit frustrated at the moment. I have emetophobia (fear of vomiting) so that doesn't help the situation.

Today when I took my daughter to soft play for a birthday party and young boy (looked about 10 years old) projectile vomited everywhere, he was taken away by family and cleaned up for 1 min, then ran straight back into the soft play, same clothes and all. None of the staff seemed bothered by this! I spoke to a staff member (I believe the owner but I'm not certain) voicing my concerns over the health and safety of the other children in the play area, and she told me that she had spoken to the family but they didn't want to leave. I replied that it isn't the choice of the family and the establishment has a duty of care for the other children and they make the rules, not the customers, but wasn't given any further comment aside from 'there are lots of bugs going around at the moment'. Surely with that being the case you have a duty to ensure the wellbeing of others visiting and stop the cycle of bugs going around?

AIBU to leave a negative review over this? I know rationally it's probably right but I'm doubting myself so much so I need a second opinion 😩

OP posts:

Ovaeasy · 10/05/2023 22:08

Btw OP stuff like this is why I never took my dc to soft play. People are so grim, and soft plays are absolute germ pits.

Vintagecreamandcottagepie · 10/05/2023 22:08

Yubvu to go to soft play if you hsvd a grsr of vomiting
We've never been to soft play and not caught something.
Families are always there with sick kids, the place is heaving with germs.

Vintagecreamandcottagepie · 10/05/2023 22:09

Have a phobia

BakedTattie · 10/05/2023 22:16

At least it wasn’t diarrhoea

ToastandJamandTea · 10/05/2023 22:53

spidereggs · 10/05/2023 21:54

Yes I would complain.

@ToastandJamandTea my friends DC has a medical condition which causes vomiting. She would change clothing, would offer to clean up and ensure it was cleaned up, then carry on. It's an awful thing to have, but she certainly wouldn't have sent her straight back in in same clothing a minute after.

I also do the same as your friend and would have done that in this case too.
The OP didn't say the child had vomit on their clothes so may not have needed to be changed. My dc is an expert at directing vomit away from them 😬 .

Soubriquet · 10/05/2023 22:56

I’m having serious deja vu here cos I’m sure I’ve read this exact thread before..

ThinWomansBrain · 10/05/2023 23:00

MargaretThursday · 10/05/2023 18:09

How do they make him leave though? They may have told the family that they should leave; if they refuse there isn't much they can do.

Refuse to let them back in to the soft play area?
If needs be offer a refund or free ticket to return when the child is well.

Sounds vile.

Ungratefulorunreasonable · 11/05/2023 10:16

My child also has a condition which causes vomiting, so I wouldn't have necessarily left either - I would have cleaned up the vomit, changed my child's clothes and washed hands, faces etc. But as it's not an illness per se, I wouldn't have left. I would have explained to the staff member that it wasn't a big, but I'd be pissed off if they disclosed confidential information about a child to a stranger, that's really bad practice. My kid occasionally throws up at school, the rest of the class doesn't know why though.

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