To expect better than this at the Dentist (confusion over treatment)

[girlfriend44]

I have been having treatment at the dentist with the actual dentist every 3 months for gum disease. The dentist would give my teeth a clean and I would only be charged for the basic rate about £25 at the moment.
This was to help keep the plaque down etc and I also got advise about treatments and things i could do at home like mouthwash, interdental sticks etc?

My dentist has now left and at my new appointment with new dentist at the practice I have been told this.

I need a proper half hour deep clean treatment with the dentist every 3 months and it will be £90. When i mentioned id been having it done at the normal price, the dentist said i shouldnt have been.

I should be having a proper appointment for half hour clean. I have got an appt for this next month.

Im confused and annoyed whose right and whose wrong? How to go forward.
Have i got grounds for complaint?

My nhs doesn't do clean, not even at check up. I have to pay hygenist which is £30

Is the new dentist trying to charge you as a private patient?
NHS charges:
https://www.nhs.uk/nhs-services/dentists/dental-costs/understanding-nhs-dental-charges/

If its just a scale and polish it would be Band 1, if it was a more intense clean/treatment for gum disease it might be Band 2 but that is £70

yes its the 70 one, confusion is why has it not been this in the past, why has a change of dentist meant this has happened? Should i raise it further?

I have exactly the same treatment as you. I'm charged for half an hour deep clean appointment at the more expensive rate.

I suppose you could look at it that you've been undercharged up until now and saved quite a bit of money 🤷🏻‍♀️

I don't think NHS covers dental hygiene treatment, you have to pay. Mine seems to go up every time I go it was about £65 last time. Sounds like your previous dentist was doing you a favour.

Complain about what? The fact that you’ve been significantly undercharged until now?

no i mean, has it affected my treatment if i havent been having a proper half clean, its not the money its the treatment?

It's not clear. How long did your clean usually take? If it was half an hour you've been getting a bargain. If less, then this dentist has a different opinion to your previous one. That's not necessarily grounds for complaint.

I think this is a common grey area.

I think - and I'm just a patient, not a dentist - that a dentist is only supposed to do a quick scale and polish as part of your normal checkup if there's a clinical need.

Every dentist will recommend a proper cleaning - it prevents problems from escalating - but it's seen as elective treatment, so you have to pay private for it (and it's usually quite expensive). £50 to £100 sounds about right.

I would wager your last dentist was just really nice and doing you a freebie. Which his why the new dentist is hacked off, because it makes it harder for them to upsell you a private treatment.

Quite possibly old dentist was doing a basic clean and new dentist thinks you need the fuller clean