Complaining to school governers about wrap around care?

[UnsureHmm]

Hi,

I'm not sure where to ask for advice on this.

My daughter goes to wrap around care. She started at the school in September 2022.

It is £14 a day or £50 a week for 5 days . I have 2 main complaints:

1. They do not always put doen the corrects day my daughter attends, resulting in be being over charged. For example w/c 1st May. She only attended 2 days, so I should have been charged 2x£14=£28. However, they put down that she attended 4 days and they charged me 4x£14=£56. So I have been completely over charged.

This has been ongoing for months and I have had enough.

1. They are useless at recognising tax free childcare payment and can take months to recognise a payment, this shows that I am in debt to the school when I am not.

Is this an acceptable reason to complain to the governers? Or what would be the next step? I have just had enough and I am sick of being over charged...

Sorry if this is a ramble.

As a previous school governor, we would only deal with it if you've been through school complaints process I.e. you are unhappy with Head's decision/ response

How do I find the schools complaints process?

Email to confirm every Friday/weekend which days she has attended the previous week, and the days planned for the following week?

In our school child tax free payments go into a pot for the whole county and have to be claimed back into the school pot. So its not that easy. Do you email them whenever you make a payment?

I would definitely put your complaint in writing to the business manager / head first assuming that its a school run thing not independent.

Complaint procedures should be on their website.

Does the school run the childcare, or is it a separate company who use the premises?

Are you really charged only for the days she actually attends? Or if she has a space in the club on four days a week, are you charged for those days every week regardless of whether she actually attends?

You have to follow the complaints procedure, which should be on the website. (Assuming it is run by the school and not an outside company)

I told them could she be charged £50 a week so the space is always there, which is why I would understand being charged £50.

But if I am on the adhoc £14 a day rate which it is showing on the app, then it should only be £28, for the 2 days she attended.

There is no way it should be £56 for the week.

The childcare is run by the school and I have found the complaints policy, so I will be raising it. I have called reception too many times and it keeps happening.

I have no idea of the validity of your complaints but first place to complain would be with the actual childcare provider, which often isn't the School.

Childcare funding, payments, etc is an actual minefield with very little clarity for any of the parteis involved; the last thing needed is someone (a parent) going in guns blazing blowing the whole thing apart.

Just ask for explanations of your bills and payments. There will be so many other possible reasons for 'outrage' over the next few years, so fix your belt, strap in andsave your outrage for a later date.

Not least because you on't want to be labelled as 'that parent' so early on.

I understand your points, but this has happened (her days being overcharged) so many times and I always call up to clarify and they correct it, but then it happens again. And its just a hassle I don't need and I'm not sure how to fix it.

Maybe I will just send a weekly email/message over the app, to confirm the days she attended that week.

Suggest to them they invest in an automated booking and payment system. Do you pay for trips via an app like scopay? They have an extended day module