WeBuiltThisBuffetOnSausageRoll ·
02/05/2023 11:17
We have bought some excellent things over the last few years, but they are clearly 'investment' items of the sort that you buy once and then don't need again ever - or at least for a very long time - from companies that only specialise in a very narrow range of items.
Nevertheless, we are now bombarded with sales literature from them, urging our next purchase, suggesting that they genuinely think people will keep buying them again every few weeks - these are arriving by post as well, not just the mass spam emails.
There are a number of these firms that do it, but the worst has to be a company that sells very expensive reading lights. Their products are brilliant, really worth the price; but we have bought one now and are happily using it. If we did want another for a different room (and could afford it), we know exactly how to find their website. Every fortnight or so, we get another catalogue in the post from them, and I'm baffled as to just how many customers they have who regularly buy their products from them at the same frequency as they buy in the family groceries. It must cost them a lot in printing and postage - all to specifically target the people who have already bought the one-off purchase from them!
AIBU to wonder why they do this? Is it just a case of having a customer list and thinking that they must be somehow exploiting it, however pointlessly; or does their doing this really translate into a great deal of repeat sales from people who presumably want 8 reading lights in every single room of their house? Are they thinking that their customers have gone cold and deserted them, when in fact they just obviously don't need another one?!