I called in to a decent coffee place yesterday morning. As usual it was busy and all the tables were full. The lady at the counter was chatting to someone she obviously knew, while me and the person behind me had to wait. Maybe this went on for 3-5 minutes.
I told her I wanted a Long Black, paid for it, then moved to the other end of the counter where they make the drinks. But I looked up at the board and realised I’d been overcharged for my drink. It turns out she had imagined I’d said Flat White, so had charged me that higher price.
She then corrected the order with the baristas and told me she could refund me. I said you can just give me 40p in cash? But no she said, they are cashless.
So I thought she would refund me the 40p back to my card. But actually she refunded the whole price of the drink. And then said “But you still need to pay for your Long Black”. Which I did.
So essentially I had to pay £6.60 to get
my £3.10 coffee. And I’ll have to wait till later in the week to get the £3.50 back.
I’ve been to this cafe a dozen times before (never ordering a flat white!) and she’s probably seen me there before. AIBU to think she should have either just refunded me the 40p, or if the system didn’t allow that then she should have given me the Long Black for free to make up for her error?
It is a busy and surely very profitable cafe by the way, though it is an independent.