A shelving unit fell on my 3yo child at IKEA through no fault of his own, (confirmed by them with CCTV) it hit him in the head and pinned him against a wire basket by his neck. I was with him so it was mere seconds he was pinned. The shelving unit grazed & bruised his cheek, and the wire basket bruised his shoulder blade. He cried at first, then went into shock for a good 6hrs, then slept for a very long time due to the stress I think. He received first aid at the store, in the form of an ice pack. They also gave him cola moose sweets. An accident form was filled in, I asked for a copy, this was denied. I was polite but firm that I was understandably unhappy and wanted a full investigation into why this happened. I was told they would ring me the following day to check on my child’s well-being. They didn’t. Finding no way of contacting the individual store, I started a case with Resolver, said I wasn’t happy, no one had checked on my child’s well-being, etc. I then received a phone call a few days later from the same staff member who did the first aid. He asked after my child, agreed that he had suffered bruises & was clearly in shock. This was also when he told me CCTV had been reviewed & that it confirmed my son had not caused the shelving unit to fall. I asked why it had fallen, his answer “we don’t know” so I asked that they find out and give me an answer because how is it safe to go there for anyone!? It’s been a month & I’ve not heard anything. I’ve escalated the case with Resolver, but if nothing happens, or I just get an apology, should I just leave it? Is duty of care not a basic thing, or AIBU? His injuries were superficial but It could have been so much worse, it was so close to his eye. Witnesses were very distressed at the time. It was a horrible experience. We’ve not been back since.