Dear god does nothing work?!
Trying to keep on top of life admin.
- trying to get a dental bill paid by my insurance. They email asking for some more detail on the invoice. Fair enough. I email dentist enclosing their request. It’s very simple data (ie confirming date of treatment, that invoice was solely related to this). They respond directly to dental insurance. But don’t quite answer the simple questions. Dental insurance then email me (not them) asking for slightly different info again. I connect them again to my dentist. They then ask different questions again of my dentist.
- I pay tax for my employee once a quarter. Due to a family emergency I was about two weeks late paying, about two months ago. Out of the blue I get a letter saying I haven’t paid at all this week. It’s a large amount so panic onsets. First thing I do is I check my statements for the last year, with First Direct, but oddly for two of the months the statement ends before the end of the month, so I can’t see the payments which would have been made. I phone First Direct. After much back and forth they tell me that it’s a ‘known issue’ they can see I have made the payments but that if you have a statement which is 10 pages/ 200 entries long it can’t be seen on line. I point out that this is not what they said when they said switch to online statements… but it’s ok because they can send me paper ones in 7-10 business days…
- so I then phone HMRC, who have written to me in red, emphasising the interest and penalties I am accruing, hoping I can persuade them that First Directs word that it was paid is good enough🤦🏼♀️. HMRC tells me there is no problem at all - he can see my payment, but what happens in their system is that if you pay late it allocates it to the next payment going forward (and not the late payment), so it shows that I have paid this months liability (not even due yet)but not the previous one. It’s ok though because he can move the money around and all will be fine, will remove interest etc. I try to point out that this doesn’t seem a very efficient way of doing things given the cost of them writing to me, the stress and his and my time this morning… but this seems lost…
does anything administrative work ?