Anyone else fed up with Sainsburys? Or is it just me?

[2010Aussie]

Just need a bit of rant about my local Sainsburys. Two incidents this week.

I try to take my elderly DM who has dementia to do her food shopping when it's quiet. But a lot of older customer think the same! There was one checkout open and a lot of people with full trolleys milling around getting a bit agitated. No staff on the scene. I left DM and went on a treasure hunt. Eventually found four of them huddled by the fruit and veg having a catch up. I politely asked if they would open another till and perhaps it might be an idea to monitor the checkout area. They did move but rather reluctantly.

Second incident yesterday. I was on my own and picked up a trolley. As soon as I got in the store, my phone went off with an urgent call. So I turned round and went out again. Except that the trolley wheels locked and I was stuck in the entrance with the alarm sounding. The security guard appeared and told me off. "You're not allowed to leave with an empty trolley for security reasons." I explained the situation. "Well, you should have gone through the checkout first," he said

Their stuff isn't exactly cheap and I get better service at the budget supermarkets quite honestly. Anyone else fed up with Sainsburys?

I use scan and go to avoid the queues which in our one are halfway along the aisles. There is always a toll open for scan and go, I can keep track of how much I’m spending and my bags are already packed as I go.

They've made profit before tax of £690 million last year.

They've done this by making everything more shit - fewer staff, more expensive food, grubbier stores. It's called sweating the brand asset. British Airways have done this quite well too.

I hate my local Sainsbury's.

They recently switched over to self-checkout and only ever have one manned checkout open.

I hate using self checkout unless I have 3 items or less. And our demographic is quite elderly.