New job and made error

[MinesALattePlease]

So anxious about this at the moment. 2 weeks ago I started a new (part time) school admin job after a 4 year period of being a SAHM. On the whole enjoying the role, although I have received absolutely zero training on any of the computer systems/ what processes are followed etc. completely feeling my way around in the dark. Yesterday I made a mistake when sending out some corespondance - luckily it was very generic but it could easily have been something confidential. This happened not because I got mixed up with who I was sending it to but because the way the computer system works and which again I have received no training on. This happened a few minutes before I had to leave to pick my kids up from school so all I could do was tell my colleague what had happened and then I called into work once I was home to see if I could speak to anyone but nobody was available. I’ve felt sick since worrying I’m either not going to pass my probation or they’re going to think I’m useless etc. I feel as though I’ve been placed in a vulnerable position where I have to deal with so much sensitive info but using a system I’ve had no training on - it feels like a recipe for disaster. Am I right to be feeling stressed about this? And how likely am I to be badly thought of at work for making this error?

What was the arrangement re training when you were offered the job? Have you talked to anyone about why you're not getting the required training?
Please don't carry on the way you are until end of probation, hoping to 'wing it' and then be surprised, angry and disappointed when they don't offer you a permanent position.
Find out what the plan is, ie who is supposed to be providing the training and when. explain that you're really enjoying the position and would love it to become long-term but you feel you need some training and support. It's not something to be ashamed of, everybody at every job needs the same, you might just be feeling a little nervous and vulnerable as this is your first role in a while.
Good luck, OP.

The fact that you are worried about it shows that you are conscientious and have a strong work ethic. Only if you make mistakes and don't learn from them, will make your employers think less of you. I manage a team of 10. We all make mistakes, we're not robots. Might be worth asking to be shown new systems and processes. Don't be too hard on yourself, it will take time to settle in. You'll look back at this in a few weeks time and wonder why you got so stressed. I'm sure you're doing great.

Try to think of a solution to the problem so that it doesn't happen again. Something similar happened to me very shortly after joining my current company. I published something without getting a second pair of eyes on, and there was a really stupid error (think writing Southampton instead of Northampton). Not huge, but I magnified it because I was new. I spent the night stressing and finally decided to be proactive and came up with a new process for the whole team so that everything going out externally had to go through a quick approval process. It made me feel in control and my boss appreciated that I owned the mistake but came up with a way to ensure it didn't happen again.

Two weeks into a new job, any errors are doen to them. They need to improve their training and maybe this could start a dialogue so that happens.

100% this

I work in a school in support rather than classroom and would expect the odd mistake - it’s part of life. What I care about is it being brought to my attention quickly so we can sort it and learn from it:

And you should bring up the training as that’s very poor.

I work in a school doing admin, is it SIMS you're using, if it is they really should provide you with training for it. It looks more complicated than it is and they should have manuals somewhere. Once you know the basics you'll be fine.

Thanks for your replies!
@DumpedByText no its not SIMS, it’s something called bromcom if anyone is familiar with this?!

Ah sorry never heard of that system, hope you get sorted soon though.

@DumpedByText thankyou! So nervous about going into work tomorrow!

I've used Bromcom for years, happy to help with queries.

They have really good webinar training or pre recorded videos which is free for all users & there's a helpful forum for questions as well. Do you have access to their help desk? I'll post links tomorrow when I'm in work.

bromcom.microsoftcrmportals.com is their support site - you can access all their training & guidance without needing a login

You can also access their help desk through this site but you need a login for that. I don't have one as my school is part of an academy & the IT department are the only people who can raise a ticket. I don't know if it's the same for you.

The other useful place is their Community forum - community.bromcomcloud.com

For access to it go to: docs.bromcom.com/knowledge-base/how-to-use-the-bromcom-online-conmunity/

Put it in writing to your line manager (email) that you haven't had any training on xyz and this means you are not able to do your job competently.

Very brief chat with my manager yesterday as I was leaving work. She said she didn’t realise I was being asked to complete the tasks I had been set and that it was flagged that I need training. She has told me to work from home tomorrow and after the holidays begin with the shadowing/basic training that hasn’t happened to date. I am so, so anxious she’s regretting hiring me and thinking of letting me go. I’m worried I’ve made a really awful first impression on everyone I work with. I struggle with anxiety and this has literally consumed me all week.

I think you need to get some help with your anxiety firstly, please don’t let this consume you.

Looking at what you have written, nothing screams they’re going to fire you. It sounds like they’ve acknowledged their failings by not training you and putting something in place for training you once the new term resumes.

Yeah that's not a conversation you should be feeling anxious about IMO

It sounds like they are now aware they have f'd up and want to rectify it

Well done for having that conversation with your manager

Thanks for your replies, do you not think that they’re asking me to work from home because I’m a liability and I can’t cause any damage if I’m just at home typing minutes up etc? Someone else made the comment yesterday I’ve been “set up to fail” and now I’m wondering if everyone is already viewing my post as a failure and expecting me to be shown the door quickly for being incompetent

I started a school admin job in September. I'm not new to the role at all but was explicit in my interview that I hadn't ever used their MIS or any if their other systems. I moved from one LA to another too.
I received zero training too. Luckily I know how a school works so I could ring it, but it broke me mentally. I'll be leaving within the next month. And I have told them exactly why.
Don't keep quiet about your lack of training, email them so you have it in writing.

I suspect it's more likely that she's asked you to work from home so that there's no risk of anyone asking you to do anything else you haven't been trained for. (Maybe it's also easier not to have you there when she's saying to your colleague "what the hell were you doing asking minesalatte to do that when she hasn't had any bromcom training?") It seems clear that she thinks you should have had some training before doing some of the tasks you've been given, is organising for that to happen, and is not blaming you. Any regret is that she didn't take more care in setting up some induction for you when you started, and defining the parameters of your role.

The only thing you've possibly done wrong is not speaking up when you've been asked to do something you haven't been trained to do.
They're not going to sack you.