I bought a smart watch from FitBit 16/10/22 it became faulty within the first month, so I contacted them and they offered a replacement, which I accepted.
Today the replacement watch has suffered from the same fault, it won’t sync and it’s stuck on the wrong time and I can’t change it. So basically it’s unfit for purpose as I can’t even use it as a basic watch, the time is out by over 6 hours.
I contacted them again this morning and said I would like a refund. They are refusing, and saying the warranty states they only offer replacements.
I have checked consumer advice and under the consumer rights act 2015 it states that you can refuse a second replacement if the first replacement becomes faulty. Fitbit are refusing to budge.
So AIBU to ask for a refund, and if I’m not any suggestions on how I can go about getting this?
The watch cost £199 and is less than 6 months old.
I tried phoning citizens advice but was on hold for 50 mins and then it cut me off.