To think this is poor from nursery?

[gretazoom]

1 year old dd started nursery a few weeks back and after a rocky start she's settling down well. I like the nursery, it's small and in a quiet village. The staff seem lovely too.

However the communication I'm getting from them is poor. I was told when she started I'd get a book telling me what she's eaten, when she's slept, nappy changes etc. the book has never appeared. There's also an app where I can see these things plus photos of what she's up to. I've emailed a few times asking for the details to download this and never had a reply.

I'm basically having to ask them at pick up all these things and often it's rushed and inaccurate. For example they told me she'd had her full bottle but when I looked in her bag it was there untouched. I keep asking for these things and it's always promised but never appears. It's the manager I'm emailing for the app too! Aibu to find this annoying now? I don't want to pull her out because I like the nursery but I find this really offputting.

I've two children and I've found communication to be poor from every setting they've attended, including school.

You’re well within your rights to complain, you haven’t randomly demanded this they’ve offered!

I guess that's what I'm asking really. Is communication poor because they're really busy with the kids and if so aibu for pestering them? And also is this something they're obliged to provide or is it just a courtesy?

Ime some nurseries are worse than others regarding this.

I can see how telling you she had her bottle when she hadn't isn't great, but if she seems happy and you get a good vibe that's the most important thing. I worked in nursury, and honestly what put me off completely and made me leave the sector was all the paperwork, not to mention faffing around with an app. Waiting for photos to upload and writing observations is basically the same thing to a child as your parents sitting on Instagram ignoring you. I'd be happy that they didn't place such an emphasis on paperwork tbh.

I think it's more important when you first leave them for your own piece of mind. I like seeings pics of what they are doing but not fussed about the rest because I trust them to tell me anything important or out of the ordinary.

Do they have a policy on the website you could quote? We have an app that gets updated every day:
Food eaten
How ml of milk / bottle
Nap times
Nappy changed / contents / cream applied
Summary of activities done

Then once a week we get some photos and once a month a long observation.

I agree what you are getting is really poor

From a nursery nurse perspective your definitely not asking too much, they should be giving you basic feedback on her day and giving you completely the wrong information about milk etc isn't good enough and shouldn't be happening.
I'd phone and speak to the manager and if nothing changed I'd request a meeting.

I think because it's very early days I don't want to look demanding or unreasonable. But it's also not giving a great impression of the nursery that they are not delivering what they promise and also giving me incorrect information. I need to know what she's eaten, if she's slept etc at the very least.