AIBU over this delivery?

[Courtorder]

I’ve placed a large order online (almost £5000) and have waited about six weeks for delivery. Originally just w/c 20th February and then yesterday they confirmed which day this week (tomorrow) but they’re no more specific than that/ They emailed to confirm delivery and said I’ll need to be home in order to help unload the items. I can’t help to unload the items because I’m physically disabled and the items will be very heavy. There was no mention of needing to help lift at any point on their website, terms and conditions, or the delivery information up until now.

AIBU to expect that they are delivering the whole way to my property and not expecting me to lift multiple, very heavy items from their lorry into my house? Previous deliveries of a similar nature (from other retailers) have always been brought into our hall without any question.

I don't take it that you'll be required to lift anything, more that you'll need to be there to see them in. Why not give them a call or email OP and double check?

I have contacted them for clarification. I’m waiting for a response.

I find most delivery drivers like that do just deliver it in your house anyway. I’ve ordered flooring quite a few times as my partner lays it, it always says kerbside delivery but every time they’ve bought it in the house

To accept the offloaded item, probably.
As in Doreen from down the road can't say she'll sign for it for them to leave outside

I think you the wrong end of the stick as the customer being required to unload would cause all sorts of potential problems. For example, if the customer was injured they could sue.

“Our drivers will offload the units into your property ground floor only”

so more than one driver, items delivered inside. That’s how I read it.

I don't think you'll be expected to carry anything. It's too much a risk for them if you hurt yourself.