Constantly frustrated by utterly shit (or non existent) customer service. I swear, that back in the days before mobile phones and the internet, back when you could actually talk to someone, that customer service was so much better.
I am so sick of phoning a help line, only to be told to find my answer at www.company.com, before being cut off. Obviously, I have tried resolving my issue on-line, before resorting to the help line, but now can I please, speak to a human being, instead of being cut adrift with zero resolution?
Just a few examples recently :
A) Was given a WOWCHER for Christmas, for a meal and overnight stay at a hotel, for two people. Go to book it, and the hotel is fully booked until the voucher expiry date. Try to call Wowcher. You can't speak to a human, you get directed to open a Whatsapp chat. So, I go ahead and do that, but you just go round in a loop, with a chat bot, with no resolution. So, I call the hotel, and they can't deal with it - apparently only Wowcher can "help". There is NO help.
B) Want to upgrade my phone with Virgin. Get to the final check out page, and I get an "oops" error message. So, I ring them, only to be told that there is a "note" on my account, preventing the transaction going through. I ask what it is. They say they don't know, and that only the back office can remove it. They promise to ring me in a few days to resolve. They never ring me back. So, 4 days later I call again. Get the same story. Promise to ring me back in a few days. They never ring back. So, I call them back, just for the whole same thing to unfold again. Upshot is, I've gone with someone else, and they've lost my business.
C) Upon checking my elderly Dad's bank account, I see that the RAC are taking £34.50pm. No idea why. I call them, and after being passed around several departments, it turn out that for some reason, they have resurrected an old vehicle recovery plan, and have taken £138 from his account over the past 4 months. I ask for them to cancel it and refund him. Their answer...we can give you £46 back. By cheques only, even though my Dad can't get to a bank to pay it in. What? Why? The answer is "that's just what the computer says, so to get the rest, you'll have to log a complaint". So we do that, and they promise to ring me back. Yep, you've guessed it, no fucker has rung me back.
D) I want to open an ISA with Barclays. You can (supposedly) open this on-line. So, I try to do this. But...they ask me to log on to their App with my Barclays sort code and account number, which obviously I don't have because I am not yet a customer. WTF? Finally got through to a human, who gave me a direct number for my local branch, which is not any such thing, so I end up going off in to a loop of numbers, none of which can actually help me.
I have so many more examples. I feel like Customer Service has royally gone down the pan, and it' SO frustrating! I honestly cannot remember the last time anything worked seamlessly.
Anyone else?