Just that really. It's the modern age but I've just spent two hours of my life trying to log in to my bank account online then when I try to call the number given, I have to speak to a bot then get transferred to the wrong department or told just to go back online. I know this frustrates the hell out of every person I know. And this is progress?
What happened to direct numbers? For years I could phone my pension department from my first place of work and speak directly to a human if I was changing address. It was a joy but last time I did it they had sadly gone down the 0345 route and the customer experience goes out the window.
If a bank or any big business advertised that if you phone a direct number and at most you'll be in a queue but you'll definitely get through to a human in the first instance then everyone would use them. I used to be on first name terms with the receptionist in my local branch - gone are the days.
It's the 'say which service you are after' that really pisses me off. I don't bloody work there so I don't know what you're calling your relevant departments, only one of your employees knows so if I could just speak to one and let them make the decision of where to direct me, oh how fecking joyous that would be.
Rant over!