We are unbelievably lucky to have a HA property that we look after and so it’s a beautiful home.
Our HA removed about 60 tiles from our kitchen in August and said they would rebook a job to replace them but we didn’t hear anything. Started chasing after a few weeks and was told a couple of times October / November time that the reason it’s taken so long is they need to get matching tiles or come up with another solution so we were happy to wait till January where we raised a complaint as still not booked.
our complaint sat with the HA for a month with no update even though we chased weekly and no one letting us know what the process is to escalate the complaint further.
we finally got a response February where complaint was raised to stage 2 and £20 compensation offer for inconvenience.
now the complaint is at stage 2 the work was booked in within a week but they will only put up cheap, none matching tiles and basically been told it’s tough if we were told we would get anything else. We postponed the work as wanted to speak to someone first and all the workers still turned up it was literally like we were being massively pushed into making a rushed, uninformed decision.
we have every conversation since August in writing. AIBU to want to HA to honour what they’ve promised and we waited months for?
I find this whole situation so stressful and can’t believe how poorly HA treat their residents so is it really worth the fight?