My DD15 was off sick when a theatre/experience group performed at her school. She was gutted, it was related to a school subject, so when I saw they were performing again nearby, I bought her a student ticket, and used a discount code school had given us.
Before I bought them, I did check re. age restrictions etc in the Ts and Cs but no mention, and I was really being over-cautious as doubted there'd be an age issue anyway as they'd performed recently at school.
DD turned up and was refused entry because she was under 18. I drove over to venue and explained there was no mention of this when purchasing tickets. I demonstrated the purchase process with them but they maintained it was not allowed. I offered to stay on premises while DD watched show- again, not possible. Only option was to buy £70 ticket and watch it too which I'm not financially in a position to do, and the event was not something I'm remotely interested in/actively dislike. Therefore, asked for a refund. Again, not possible because it was my error!
I asked where on website it mentioned the age restriction as by this time had re-run the purchase process multiple times to double-check and no mention of it on any page I'd visited. The guy then googled 'age retriction for This Show' and low, there it is, on a FAQ page which I clearly hadn't visited.
So AIBU - Should I have scoured every page for an age restriction or is it their responsibility to make it clear who this is/isn't suitable for. The Ts and Cs don't mention it, not was it mentioned on any pages I'd visited, including checkout. Do FAQs trump Ts and Cs legally??
I'm £40 down and have wasted an evening arguing with these people!