To expect PT’s to show members how to use machines

[Georgiarule]

Filled out an online survey for the gym, turns out they then ring you to discuss it.

I feedback the PT’s are never on the floor and I end up frequently showing people how to use machines and do certain moves. Whilst I don’t need to be shown some newer members do and I thought it’d be helpful if PT’s were around to support. The gym managers response was that their personal numbers are up on the board and if members need help they should book in session.

It is just me that thinks it’s reasonable for PT’s that are on shift at least be around to show members how to correctly use machines?

In my gym the PTs don't really do inductions, although it's more a bodybuilding type gym so the majority know what they're doing already. Are members actually booking in for an induction session or just expecting PTs to be on the floor helping?
I'm surprised you get asked so much tbh, it's rare in any gym I've belonged too.

Right. So when people repeatedly approach you, you simply say ‘oh I don’t work here. The PT is in the back.’

It sounds like a business model designed by the gym to shaft the PTs. Don't blame them for lurking in the office.

Why pay for a PT if you can have one free?