I'm asthmatic. Have been for 18 years and I get a chest infection every year without fail. I've had a cold for a few days and this morning I had the tell tale signs. Coughing up green, wheezing which wasn't alleviated by my blue inhaler. And just generally feeling crap.
I decided to ring 111 rather than wait for my gp to open tomorrow because I've delayed before and ended up having an asthma attack which I'm keen to avoid for obvious reasons
I did the online 111 website which said a nurse would call me in half an hour to an hour. I didn't expect it because we all know the pressure there under but 40 minutes later my phone rang.
A very sharp voice asked me if I could verify my identity and if I'd contacted 111. I said I had and she replied that is no showed to my appointment a nurse has made for me at the out of hours and that it was unacceptable. I explained that this was the first contact I'd had from the 111 service. She sighed and put me on hold. Turns out there was a miscommunication and the nurse booked me in but didn't tell me. Fair enough accidents happen. So I asked if I could rearrange the appointment as I still needed it to be told no I would have to re call and re book as i had essentially no shown to my appointment.
I insisted on speaking to someone else. I wasn't rude or shouting, just insisted.
Another loud sigh from the i assume nurse
Another doctor came to the phone and assessed me over the phone and prescribed what I needed and sent to the local pharmacy. I got a stern this is a one off and won't happen again almost telling off.
I mean I get they are busy but i almost feel like I've been told off for something not my fault.
I had no issue being seen or even waiting for the initial call.
AIBU here?