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Original poster

Retailer pricing error

150 replies

Spoonfulofgin · 26/12/2022 16:33

Saw an item online from a well known retailer... bought it... they called me today to tell me that they had made an error with the price and I can either pay the difference or they can give me a full refund. Anybody know what my rights are please?

Thank you

OP posts:
PurpleButterflyWings · 26/12/2022 16:51

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PurpleButterflyWings · 26/12/2022 16:51

Spoonfulofgin · 26/12/2022 16:42

Thanks all for your replies so far!

I only bought it yesterday in the sale, paid online, got a confirmation email, not yet delivered, called me today (Boxing day which is strange) to say pricing error so I can either pay the extra £700 or cancel...

Pay an EXTRA £700?! Fook me, how much was the item? Shock What WAS it?!

Anyway, as they have not despatched the item, I think they can probably cancel the sale. I don't know for sure though. I have never had this happen. Maybe someone will come along who knows a lot more about this situation than you or me. Otherwise it may have to be trading standards.

00100001 · 26/12/2022 16:52

PurpleButterflyWings · 26/12/2022 16:35

I doubt you have to pay the extra. Tell them you will see them in court.

They'll be laughing all the way to the bank.
It's a genuine error and the customer has been given a chance for a refund.

If OP "took them to court" she'd lose and pay fees etc. Even if it wasn't dismissed at the first stage.

Consumer rights are very simple and limited.
You're not even entitled to refund if you bought the wrong size/colour. Shops can refuse for these reasons. Most don't and refund as good will.

saveforthat · 26/12/2022 16:52

PurpleButterflyWings · 26/12/2022 16:40

I'm not the one posting sarcastic rolly eyes emojis at someone's post. So if that's aimed at me YOU can have a Hmm too.

Show quote history

There are only 7 words in my post so I'm surprised you didn't notice the last one.

TimeForMeToF1y · 26/12/2022 16:52

PurpleButterflyWings · 26/12/2022 16:35

I doubt you have to pay the extra. Tell them you will see them in court.

Where the judge will tell you that no one has to sell you anything at any price

The number of times this happens you'd think everyone would know by now

PurpleButterflyWings · 26/12/2022 16:53

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Sparklesocks · 26/12/2022 16:53

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This is a very hostile response, your reply suggested OP take the retailer to court over this but others have pointed out OP would have no legal leg to stand on so it’s not a good idea to suggest otherwise.

thelobsterquadrille · 26/12/2022 16:53

What do the company T&C's say?

It's not as straightforward as "you have no rights".

NoDairyNoProblem · 26/12/2022 16:53

I’m assuming they can cancel the sale?

BigChesterDraws · 26/12/2022 16:54

Was the £700 enough of a difference that the average consumer should have spotted the mistake? For example, a £799 TV incorrectly priced at £7.99 - the average person would know that this is an error. But a £20,000 piece of art priced at £19,300 - it’s fair to say that you could not have known that this was an error.

UneFoisAuChalet · 26/12/2022 16:55

I agree that you have no rights if item hasn't been dispatched/delivered.

However, about 20 years ago, whilst my travel agent was booking our trip to Cuba, she came across a luxury hotel that was being sold for £800 the week we were looking at. She got excited, told me it was definitely an error and would we rather go to the luxury resort instead. Like hell we did! She booked it and confirmed. A few days later, when we collected the tickets, she told us it was indeed an error - real price was £1,800 pp and they'd also made a mistake with the dates, so we were there for 8 days. The trip 'disappeared' an hour after she'd booked it. There was never any question of not honoring it...

thelobsterquadrille · 26/12/2022 16:56

NoDairyNoProblem · 26/12/2022 16:53

I’m assuming they can cancel the sale?

Not necessarily, it depends on the company T&C's and when they decide a "contract of sale" has been made.

For some companies, that's when you place the order.
For others, it's when payment is taken.
For others, it's when the item has been despatched.

evemillbank · 26/12/2022 16:57

Yeah you have no grounds to challenge this.

Clymene · 26/12/2022 16:58

Did you receive any confirmation they'd sold it to you at a stupidly low price?

Pondere · 26/12/2022 16:59

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You’re very angry today aren’t you? Are you ok? What’s happened to make you lash out at anyone who points out how wrong your advice was. I mean I know you’ve since tried to backtrack but jeez, you really are angry today.

Pothoswithasparkle · 26/12/2022 16:59

I am curious how much is the actual price now

MolkosTeenageAngst · 26/12/2022 17:00

If they haven’t sent it yet you have no rights, they can refuse to deliver if you haven’t paid the difference and as long as they then refund it then that’s fine.

ouch321 · 26/12/2022 17:00

What is the item and who was the retailer?

Flapjackquack · 26/12/2022 17:03

I really want to know what it is now…

SinnerBoy · 26/12/2022 17:07

Clymene

Did you receive any confirmation they'd sold it to you at a stupidly low price?

Yes, she said in her second post that she'd had an email confirming that she'd paid, but it hadn't been dispatched. That may imply a contract and they have to make good.

Or not.

IANAL.

SinnerBoy · 26/12/2022 17:10

CAB says:

Shopping online
Your legal rights depend on something fairly tricky in the law: whether or not you have a ‘contract’.

Depending on the company’s terms and conditions, you’ll have legal rights (and a contract) either:

once you’ve paid for the item

As others have said, don't reply yet, have a bloody good look over their terms and conditions and screenshot it, if it says "once paid for." And then email the screenshot and demand your prize.

If not, choose another option!

bestchristmasever · 26/12/2022 17:10

PurpleButterflyWings · 26/12/2022 16:35

I doubt you have to pay the extra. Tell them you will see them in court.

Hahaha

wherearebeefandonioncrisps · 26/12/2022 17:12

It wouldn't even get to court. Your legal representative will discourage you by showing you the law as per The Sale of Goods Act.

Pay up or walk away.

NIparty · 26/12/2022 17:13

I really want to know who ruined Purple Butterfly's Christmas

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