I was meant to get my universal credit payment on the 15th November, so just over 3 weeks ago now. I submitted my childcare and housing expenses on time (7th November) but made a mistake so put (as an example) £950.67 instead of £950.76 so it didn't match the invoice/bank statement.
They messaged on 10th to say it had been rejected, which was fair enough. I didn't see this until the 13th but redeclared straight away on 13th November. I then sent a journal update on the 14th to ask if someone could update the payment. On 14th November I had a message saying they had verified the payment, however I was only being awarded around £100 as opposed to the £600 I was due.
I sent another journal update on 14th asking for this to be looked at, then another on the 16th to chase. I then sent another message on the 21st as they still hadn't looked at it. I then phoned on the 23rd as they still hadn't looked at it and the person on the phone put a note on saying my cade manager has to respond by 6pm on 24th. I phoned again on 30th November as still hadn't heard from anyone.
They put another message on saying someone would contact me on 1st December, which they did via the journal. They then asked me re declare the childcare cost again. I put a message on the journal stating I had already done this on the 13th, but still re declared the cost anyway as I needed the payment.
I then left a further message on 3rd December and 6th December, and still haven't heard anything. I'm owed £500. I know I made a mistake initially but I am close to tears in my overdraft and just want someone to sort this for me. AIBU or do I need to just suck it up? I can't even work out anymore if I'm expecting too much from them.