To think they have no incentive to return the money?

[Picklington]

I'm just looking to rant here really and get things off my chest but if anyone has helpful advice it would also be appreciated!

Me and BF just bought our first house together and moving was a total fiasco. BF sorted the removal company which he found online but when they turned up they were obviously not super professional. They did a decent job of loading up etc but couldn't fit everything in the van which was a transit rather than a proper removal.

When they got to the new address they said we owed double what we were quoted as it would take two trips and wouldn't unload until we agreed that. We had a lot of back and forth and ended up with a compromise. They stood over me while I payed but the connection was dodgy and the payment didn't seem to go through the first time so I did it again. They had all our stuff so I felt under pressure.

Anyway the payment has come out of my account twice and I've tried contacting the remover but they initially said it could take a while to refund and now they're just not answering.

We basically have no information about them, just a mobile number (and number plate of the van) so I really think they'll just take the money and run. I'm so frustrated that after all the debate over the pay and the time and stress that took I've accidentally ended up paying more than it would have been if I'd just agreed to double it. I also feel a bit like BF must be annoyed at me for it (though he hasn't mentioned it - maybe because he feels partly responsible booking them,)

It's really playing on my mind more than it should be , I'm not usually an anxious person but here I am worrying at 3 am! So like I said this post is just trying to get it off my chest a bit but sympathy/advice would also be welcomed 😊

I’m sorry, that sounds really irritating. We had a similar thing where movers threatened us if we didn’t pay more. Can your bank help?

you can also go to small claims court, but obviously would need more details on the person. So you may need to register the event with the police online. You could tell them politely that if the money is not received by the end of today you will be lodging a complaint with the police.

I’d definitely be fuming if it was you. I’ve also had the exact same thing happen with movers where they turn up with a too small van. Our last move, my DH actually had to hire another van, then my DS and mum loaded their cars with our stuff!! I don’t drive so we had to come back the next day to collect our car.

Anyway, back to your issue (sorry) I definitely feel your pain but, if it were me, I would have to consider a few things. Firstly, if I’d have had to hire a second van due to their incompetence, how much would that have cost? Also, how much money have you actually lost and do you want to spoil the first few days of your home worrying about it. Sometimes you have to write things off, as f***g annoying as it is.

I would try the bank to get the duplicate back.

I would do this too. If it had gone through correctly there wouldn’t have been a problem. The bank should have queried a second payment to same account for same amount.

Go through the bank.

Yup. Talk to your bank.