I think that's sad sarahcoggles but hope you may agree there would be less criticism if there were more honesty in the system.
People find it very galling to see the deductions on their payslips and then have services refused when there is no additional levy on them. GP practices always call for smears, for example, and are evangelical about it. Earlier this year my DH and I were sent texts about sending in BP readings. Never been required before and were told it was an NHS England initiative. Can't get what we need but expected to provide what the surgery wants.
BUT in the last five years I have been refused a referral to follow up acute back pain following a fall, on the basis of an incorrect radiology report after visiting A&E and incorrect information in A&E. I sorted it privately and the correct information was required by my rheumatologist to whom I couldn't have an earlier than usual appointment without the correct information.
I was told by the GP to get dd a counsellor off the Internet because CAMHS were useless at a time when dd was cutting and overdosing small amounts regularly - I didn't know at that point but she'd told another Dr and this one didn't read the last note.
Told by a GP to go for a run when recovering from a broken foot because it was the best thing for osteoporosis. Weight bearing exercise yes. Falling again perhaps not.
Told I couldn't be referred anywhere but my local hospital twice - I am already under and receiving treatment at another hospital. Not true. I have a letter from the ICG confirming it. My local hospital is not fit for purpose.
Fortunately I don't depend on the NHS except for rheumatology and my world leading consultant does not take private patients.
My practice has signs all over it saying if you are late, for whatever reason, the Dr will not see you. That is acceptable if the appointments run to time, there is an occasional apology for keeping the patient waiting, never a cocked up prescription or referral or results that are not available, notwithstanding the 20 to 30 minute waits for the phone to be answered and rough handed unhelpful receptionists when one does get through - not all but enough to make one wince.
The problem is that when there is zero respect for the public's time combined with a not very good standard of service, eventually the public loses patience and I am rather sick of zero respect for my time and any cognizance that it may be as valuable as my GP's particularly when I am flat out as a professional.too. To top it all half the GPs at my practice have the audacity to assume they may use my first name whilst expecting me to address them with the courtesy of a title. The only reason they do that is to subordinate the patient. It is shocking and it is not an indication of respect, dignity or equality. So forgive me if I am not entirely sympathetic.
Despite huge contributions to the NHS I shall in a minute be booking a GP appointment at my local private hospital today. I think twenty minutes is £110. I expect to get an appointment today and know I need ABs. I have sinusitis, and won't describe the symptoms. I am on MNet and not at work because of it but shall start work in about 20 minutes.
If I called my practice I would spend 30 minutes on the phone at 8.30, be told.to ring back at 12.30, then again at 2.30. The phone is never answered. Probably I'd get an appointment on Friday having been too ill to work on Wednesday and Thursday.
My time is as valuable as a GPs and I am perfectly happy to spend £110 on a private consultation. It is more economical for me to do so and nobody will speak to me like dirt or a piece of meat. However I am aware I am paying twice. Insurance doesn't cover A&E or GP in the UK.
France doesn't carry on like this. I don't understand why the UK does. I suspect it's years of no money passing hands and a culture of gratitude. It isn't free; it isn't acceptable and it needs to change, particularly at GP level.
I am sorry for you personally if you have been noble but many many GPs don't look at the other side. In small communities patients know they live in the best roads in town, have nice lifestyles, compared to many on minimum wage, etc, and people are pissed off. It's all about the optics.
Let them eat cake said Marie Antoinette. There's a parallel I think.