My gym has a creche where parents can leave kids while exercising. It's a tiny soft play where kids run around supervised by two-three staff members. Their policy is to collect kids at the door, no parents allowed inside the creche. However DD (3) had a bad experience with a boy hitting her during her first time there; she is now understandably worried about visiting again and would like me to go inside for a bit. I politely explained the situation but was told that parents are not allowed in. Also no one really tells me how she's been doing at the end of the creche hour - after the hitting incident she came out in tears and no one told me about the incident. Am I expecting too much from a small gym creche, or should I keep making my case?