The power of a thank you …

[Grandstan]

A former customer asked me to do something for them a few weeks ago. It took a bit of digging around but I found the information she needed and sent it over. I didn’t have to do this but I knew it would help her. Radio silence, no little thank you text, nothing.

She’s emailed me again this weekend asking for something else. AIBU to ignore?

I think I would ignore it, yes.

I'd definitely ignore

100% ignore

AIBU to ignore?
Yes, because she will only keep asking. Tell the former customer that it was a one-off.

Don't respond but if she chases you let her know you won't be doing any more favours as she didn't thank you for the last one.

You could tell the customer you don’t have time at the moment but will try and look into it in 2 weeks time (or whatever seems appropriate). This might be a bit passive aggressive, so they realise it does take some work and time and not to abuse your goodwill.

I’d probably say something like haven’t heard from you in a while, did you get that last lot of info I sent over to you? Then see what she says.

Why are they asking you anyway? Can you charge for your time?
I once asked an acquaintance for some information about her work, and she immediately said she had a consultation fee of £x. Fair enough really.