"I used to work in a cinema and to be honest I didn’t do much when people were kicking off. You’re on crap shifts, crap wages etc, and the managers won’t back you up. So if anyone complained I would never bother going into a screen and telling people to be quiet, I’d just tell a manager who would offer the complainer a refund but wouldn’t actually dk anything. It’s difficult because as a customer I would definitely complain and demand a refund if my cinema visit was ruined by inconsiderate people, but as an employee it’s just not worth putting yourself up for dog’s abuse."
I completely agree and don't blame you at all.
But antisocial behaviour and an unwillingness to respond to it definitely affects my decision to avoid the cinema now.
Awful that these people are emboldened by the knowledge that no one will do anything.
Our city centre cinemas are worse for this. The out of town ones that require you to drive there are better.