DD2 has moved into a flat. Her flat has a smart meter. Since she moved in in August she's been concerned that her electricity usage has been rather high. After doing some calculations it seems her usage is only slightly less than mine. In my 4 bedroom house. With 5 people living in it.
She's recently been on holiday and on return her meter shows she's used £3 ish a day when only her freezer was left plugged in.
The electricity company insist the reading is correct. The meter number is the correct number for her flat. She insists the meter is clearly wrong.
Yesterday she flipped the off switch on her meter. (All the meters for her building are in a small room) Her electricity was still on. So she turned off another meter, and another...and eventually found the meter which is connected to her flat.
She's told the company, but unless the occupant of the other flat contacts them the reckon they can't do anything. She doesn't know which flat it is. It's a big building with several floors. She can only assume, given the usage that it's one of the larger flats. Her management company can't help as they don't own the whole building, just a few of the flats. I've suggested the ombudsman, but she can't approach them until her complaint has been ongoing for 2 months, and it's only been a couple of weeks since she first contacted them.
So, AIBU to think the company should sort this out? And does anyone know how we can encourage them to sort it?