With my response to kitchen fitter

[Spookymcspookerson2022]

Had a kitchen fitted end of Sept and a few pieces weren't fitted. They were supposed to be finished by 25th Sept as we needed the kitchen. The kitchen company knew this.

Two weeks on and no sign of the fitters returning so DH did the last bits himself.

Kitchen company asked for feedback on Saturday so DH gave the honest feedback. The woman at the kitchen company asked him to send an email with the details so he did.

After 5pm this evening theres a knock at the door. Only me and 2 young DC home. We live rurally and have no neighbours. Open the door and the two male fitters are there.

Fitter: Is there a problem that you want me to look at.

Me: No its fine we have it sorted now.

Fitter: Well was there something not done?

Me: yeah there was but we have it sorted.

Fitter: What was it that I hadnt done?

Me: if you speak to x (lady at shop) or DH they can take you through it.

Fitter: What was the problem?

Me: I'm busy and have the dinner cooking. Speak to x or DH and they can take you through it.

Fitter: Do you not know what the problem was?

Me: I do know but I dont have time. Speak to X or DH and they can explain. This is the third time I've had to ask you now.

Fitter looking shocked: Ok and backed off.

I came in with my heart racing. Rang DH and he said he had spoken to the fitter at 3pm, told him what the problem was but told him he already fixed it so fitter needed to do no more.

Wow. I mean, good that the company had told him to come back, but tbh would you WANT the original fitter back, who had left things undone..?
Reminds me of complaining about a hairdresser who'd put such fine highlights in my hair that it didn't look any different. I was horrified when they said I had to go back to the same one..

I know you say you sorted the work yourselves and yeah I probably wouldn't want them back but I'm not sure what your annoyed about tonight. They didn't push through your door, they asked what was up, don't appear to have been rude. Heart racing seems a bit ott

Why was your heart racing?

Yikes, I'd have shit my pants, also live rurally with no neighbours!

They'd obviously been given a bollocking and told to make contact and, hopefully, not thought through how two men knocking on your door once it's dark is going to feel! So even though they spoke to your DH figured 'well, we'll just pop round and see what the problem was for ourselves'.

Why were you scared of them?

No reason to be fearful here imo. He was a tradesman and he had clearly come back to rectify something that was highlighted to his bosses.

the fact you couldn’t or wouldn’t tell him what the issues were shows that you were being difficult

I would complain to the company that this man turned up, unannounced and was pressuring you to let him into your house. Especially as it was something that he knew was already fixed.

I wouldn't have liked that either. Probably silly but every now and again I've got a really bad vibe off someone on the doorstep - and occasionally, of course, your gut is right. They'd been there before and knew you were rural with no neighbours; that would be crossing my mind too.

Aside from that, yes, I think it was quite rude of them to come out after your DH had said it was sorted, then not to take no for an answer. Sounds to me as if they knew they were in trouble for the original mistake and thought they could steamroller you into saying they'd fixed it/saying it hadn't been their fault. Otherwise why come out when they'd been told it was all done?

You paid in full before the job was completed to your satisfaction ?

Why on earth did they come round after your DH had already spoken to them at 3pm, and also you’d both sent an email to the kitchen company, who had clearly told the fitters? And the email and your DH had both said that they’d left work unfinished which he had then done himself, so no need for them to come round? I can’t see they had ANY reason to come round. Feels a bit intimidating and also time wasting. They’d been caught out not finishing a job, and now they show up, once they’d been told it had been fixed anyway?