Went on honeymoon and used a company via Holiday Extras to book a hotel and meet and greet parking. It went like a dream. Hotel great. Drop off easy. Amazing honeymoon and the car was there immediately when I arrived.
Got in the car, first thing I do is go to put my mobile phone in the holder. It's not there. Search the vehicle, nope it's been nicked!!
Went to complain and they got up video of me entering the parking and tried to say that it wasn't on there. It was clearly visible and even they admitted it in the end. They apologised and said to make a complaint. They let me take a photo of the evidence of me entering with it in the car. I said, I'm not complaining, I'm involving the police, this is theft from a motor vehicle whilst entrusted to your care. They say no a complaint is what is needed!
I'll be honest, the holder cost not a lot, but my dad who lives miles away abroad bought me it and I've had it years and I loved it.
I wrote an email complaining immediately and I have also reported it online to the police, (not that they will do anything) as well as to holiday Extras.
I feel slightly unreasonable due to the low value but also, it's a trust thing and it feels like it has tainted our honeymoon slightly.
I paid £260 to be robbed. AiBU or should I push this further. Im so enraged.