I’m trying to be earth and modern slavery conscious buying my baby only what he needs, from sustainable materials - which is so expensive!! I’ve made regular purchases from an online supplier (not exactly earth friendly I know) and in a recent order for the first time, received two faulty items. One had a small hole, the other was a pair of trousers with one leg shorter than the other. I took photographs immediately and sent them to the supplier. The response I received was curt: I must’ve poked a hole in the trousers accidentally, darn them; and, it would be impossible for the brand to send trousers with legs a different length, wash the trousers and stretch the shorter leg when damp.
This is the first time in my life I’ve ever sought to return products, not just from this brand but anywhere. I’m flabbergasted by the response. AIBU to demand an exchange of products?