Took my car in on Wednesday for an electrical fault to be fixed. Plus a couple of new tyres (advisory on the MOT) and possibly new brake pads and discs. At the time I agreed to the work the guy said he’d check the brakes properly whilst doing the tyres. No problem I said.
Got a call middle of Wednesday advising that the fault was going to take a bit longer than planned. I queried the charge for the additional labour and checked what we were up to cost-wise. I asked if the brakes had been done as I could put those off a month or two to spread the cost (they weren’t urgent) but they had already done them without actually confirming with me.
Car still in the garage yesterday. Had to chase them to see what was going on twice. Very little info given.
They’ve still got it. I’ve chased it twice today and they’ve just said they’re waiting to fit a new battery. I assume at great additional cost that has not been discussed with me or budgeted for.
A £2-300 job has become more than £1000 (at my estimation as no one seems able to give me a figure?!). I don’t have £1000 spare at the drop of a hat ffs and no one has actually discussed cost with me. It’s all just been assumed. When I have used garages previously, they have always given me options, costs etc in advance.
AIBU to feel I am being had? This is a really well regarded local business and a big part of the community.