Recently moved house and asked the company that has been cleaning for us for years to do an end of tenancy clean for us.
Quoted £300, its a biggish house so I thought it was probably right.
On the day two ladies turn up. One of them 'cleans' downstairs and leaves after 3 hours. The other one does upstairs and stays about 6 hours. On inspection the downstairs is left completely uncleaned, floors not swept or mopped, dirt still everywhere, in kitchen only cleaned the counters (not top of cupboards or inside drawers, extractor fan, etc)
I complain to the owner of the company and the second lady stays for another hour to put it right.
After she leaves, and closer inspection again, turns out she has only done floors. So kitchen still not fully clean. Upstairs walls are also not cleaned, doors and door frames left with dust, cobwebs around the beams (it's an old house) and shelves with dust.
After I complain again the owner offers to come the next day (when new tenants are supposed to arrive) or money off.
I agree to money off, as it is too late and me and my mum have already began to put things right.
She send bill for £270 (so £30 off the original quote). I say this is still too much and say will be more comfortable with a bill closer to £200 - This would mean I am paying £20 an hour for the time spent in the house.
Owner lady says she was £270 and threatens to take me to Small Claims Court.
Am I being unreasonable for holding back payment and actually wanting to go to Small Claims Court?
PS-I have pictures and videos of the dirt and a message from her saying cleaning was unacceptable.