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AIBU?

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Would you cancel an order because of one scratch?

12 replies

Yadayadayadayada · 06/10/2022 10:52

I am selling a nice and recently bought bike on eBay for £200 less than the rrp. It's only a couple of months old. I'm selling it due to cost of living rises, even though I love the bike.
I've got proof of purchase etc. And the bike is in excellent condition.
Anyway somebody bought my bike the other day. The day after I noticed a scratch on the frame that's about an inch in size. I took a photo of it and asked the buyer if this would be an issue. There are no other marks on the bike and no faults at all, it's literally just this scratch.
He immediately cancelled the order and told me he'd buy it for £70 less if he could but that ultimately it was not good enough and didn't meet his standards.
Am i right in thinking one small scratch would cause a bike to depreciate by so much? Or was this guy just fussy? Tbh i think even if it hadn't had the scratch, he'd have found another fault maybe.

OP posts:
Flighttodayplease · 06/10/2022 10:55

I think a scratch can cause liquid in to the metal of the frame and so over time cause rusting - but I don't know much except that my bike is a pile of rust even in the garage 😂

RachelSq · 06/10/2022 10:57

You’re better off avoiding someone that wants perfection as they’re bound to complain.

That said, as a buyer I’d feel like I’d been purposely misled if faults come to light after agreeing price.

Also depends how much the bike is - is £70 a huge proportion or was it a top end bike?

ThrowingSomeCrumbs · 06/10/2022 11:01

£200 off RRP on a £700 bike or a £2000 bike?

Elphame · 06/10/2022 11:02

Yes I probably would have cancelled as well.

From the buyer's point of view he's told he's buying a bike in perfect condition. Then - oh wait there's a scratch. I'd be wondering what else was wrong too and via ebay he'd have no consumer rights. I'm not surprised he's not taking the risk.

You may well get a taker at the higher price but post a scratch picture on the listing then it doesn't look like you are trying to hide anything.

OhmygodDont · 06/10/2022 11:04

I’d cancel too if it was listed as perfect and then actually it was scratched. Also if I was buying as a present for an adult child/wife/parent I’d only buy it secondhand but perfect. Couldn’t gift someone a scratched bike as a gift.

OneTC · 06/10/2022 11:12

Would depend how much I wanted it, what it was made of and what I was using it for.

and yeah what % of the value is £70?

GasPanic · 06/10/2022 11:18

Depends how you listed the bike.

If you listed "as new" or "used" condition.

Just relist it. Take a photo of the scratch and make sure it is mentioned in the description.

If the market delivers another buyer at the same price then he is being unreasonable.

If it doesn't then you are.

Yadayadayadayada · 06/10/2022 12:46

Bike was worth £560
I do agree I didn't initially notice the scratch, or maybe it happened after I had listed it I don't know tbh, but hopefully now I will get someone else to purchase as long as I list the scratch

OP posts:
Yadayadayadayada · 06/10/2022 12:46

I listed as 'like new, excellent condition' so not brand new but near enough

OP posts:
ArmWrestlingWithChasNDave · 06/10/2022 12:49

You thought the scratch was significant enough that you had to notify him, so you can't be surprised that it changed things.

latetothefisting · 06/10/2022 12:56

Yadayadayadayada · 06/10/2022 12:46

I listed as 'like new, excellent condition' so not brand new but near enough

This. Its reasonable enough to expect to get what you originally agreed to pay for and not an inferior version.

You listed it as like new - if it was new it wouldn't have a big scratch on it! Surely if you bought a t shirt from a shop and it had a stain on it you'd want a refund, or at least a reduction?

Perhaps he wanted to give it as a gift which was fine if it was in perfect condition but not if it has a clear fault.

cc1997 · 06/10/2022 13:38

"Like new" isn't the same as "with a scratch". You should have listed it as lightly used but with a scratch.

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