I am an agent. My whole team are nothing short of exhausted at the level of what we are dealing with at the moment…. Hundreds of enquiries for every property and we are just having to ask people to enquire online so that we can work from the bottom to the top of the equities inbox in the order they come in to make sure we get back to everyone, have the correct details for them all to respond to them and make sure we do respond to everyone. 20 years + I have done this and I have NEVER known it so bad…. in order to have time to keep on top of enquiries we have to black book viewings, so, sadly, you do have to be flexible at the moment as there are only so many hours in a day and the budget doesn’t stretch far enough for more staff given landlords are selling.
That’s before you even get into the rudeness and level of entitlement that has reached levels beyond what we’re ever believed possible! Burn out in this industry was big due to the pressure before COVID, now, well, we have to become cynical beings with skin like rhino hide just to survive mentally, there is a reason why recruiting into this industry is difficult right now (had two leave this year due to having had enough of people and their attitudes and lucky to have found replacements).
It’s government and Shelter (who provide no real Shelter) and they’re lobbying that causing these issues. Government hide behind LLs allowing Shelter to say that they cause the housing crisis by buying up property and evicting tenants, but that’s simply not true. Landlords don’t evict good tenants unless it’s uneconomical for them to carry on letting property and property prices are driven up by the lack of housing supply and lack of social housing to meet demand, which is what government are responsible for. I always love it when I read ‘well if LLs didn’t exist there would be more homes for people to buy’, I mean what do you then think happens to the tenants that were in that house? And more LLs are selling than ever… there is still an under supply… go figure!
On top of that it is becoming less economically savvy for landlords to offer rental properties with tax changes and interest rates, it’s harder for them, takes longer and is more costly to evict terrible tenants and there is more and more legislation on the horizon that will only make the situation worse and more costly for them again, therefore it simply not worth it. We are heading back to the 1950’s and a full repeat of the process government learned nothing!
Back in the 1950’s there were Rent Act tenancies, when those laws came into play it decimated the rental market, we are heading back to the same laws now and look, history repeats itself and nothing was learned!
I would love it if all tenants paid on time, kept houses and their gardens neat and tidy and left things in good shape at the end of the tenancy, sounds simple doesn’t it? But it’s never going to happen all the time… at the moment our favourite are the ones that just stop paying to get on the council waiting list, not realising that the council will consider this them making themselves intentionally homeless and will just shove them
in a hostel… currently on our third in as many months and our agency isn’t huge! So back to
court we go and nobody wins in
this situation as the tenant also ends up with a nice Court Judgement against them for costs on top of rent owed (council doesn’t tell them that).
so, yes, come work with us for a week… be abused, belittled, threatened and battle a week in our shoes and then tell me if you think it’s worth it to earn what we do… Because I am beginning to wonder just as much as my landlords are!