"Download our app"

[BruceHellerAlmighty]

AIBU to think it's an absolute pisstake for companies to try to make up for their poor customer service by telling customers to download apps onto their phones to sort it out? I've had to do this three times in the last week alone. Missed your delivery (that we didn't make)? Download our app to rearrange. Bought tickets for a concert at £120 a fucking pop? Download our app to access them. Bought a train ticket? Download the app for the specific fucking tiny operating company that covers the part of the country you happen to be travelling through at any point in time in order to access it. If you venture outside of this area you'll need to download another fucking app to get a hold of the tickets you've bought that covers you there. Then if you want to buy a coffee download another fucking app.

Fuckers. Just do your jobs, answer your phones and give me my fucking stuff that I've paid for.

I think I have 137 car parking apps

Haha, I feel like this sometimes. There are occasions where it is just easier to talk to someone on the phone.

I resist downloading an app wherever possible, else I end up with a phone full of apps that I'll only use once a year! Give me a good ol'fashioned human ...

I find apps for tickets much easier personally.

i have the Trainline app and all tickets go in that never had an issue.

They have to access your information, browsing history, lifestyle somehow to try to sell you shit you don’t need somehow. :)

This annoys me too. You are then bombarded by ‘please review the app’ and ‘please review our service’. Drives me mad, something that’s meant to save time adds more time for their benefit rather than the users.

Yes this! So many parking apps!

Yanbu. I don't do it. I go out of my way to find a way to contact them.

If they want to clutter up my phone with random apps they can buy me a better phone with more storage.

Trainline charges more than buying direct especially for a journey involving two or more train operating companies (ie most journeys in the UK as each TOC covers approx a five mile radius) so no way I'm going to do that. Plus why the fuck should I have to? I just want to buy a bloody ticket.

I agree op bloody hate the way everything requires an app these days. I've got enough shit on my phone without bloating it with a load of shitty apps il use once a year or even less. Even paying for my dcs school trip now requires an app, then login in to the app is an absolute fkin nightmare as need verification code for this and that and various passwords so requires numerous trips to the school office to sort out. ffs why can't I just hand them the cash over in a envelope like we used to. was much more simpler and stress free.

The parking apps are an abomination. Standing in needle slanting rain in a gravelled wasteland somewhere near the Yorkshire dales squinting at your phone as you try to key in your security code while the 4g cuts in and out is not the best start to a fun family day out.

Agree wholeheartedly OP

I love a parking app. Ringo covers nearly everywhere I go so just the one needed. Love being able to extend parking if we end up staying somewhere longer than intended.

Way better than using a machine.

Then, when you have a need to finally use it, 18 months after installing the fecker, it make you either update the thing or/and log back in again. And obviously, you won't remember your password

Dd's school app suite now: Facebook-style app for photos of what they're doing in class with occasional critical message sneaked in; module off that for homework, app to pay for things, app to order school lunches, Web portal to book teacher consultations. I'm unapologetically not on top of all that.

I agree completely (with perhaps the exception of Ringo, their app is quite good - other parking apps are shite though). Everything is now accessed through an app that seem to require a minimum of 19 hours of free time and a phd in some niche IT subject in order to navigate through the 27 layers of security - but I guess it’s all part of the UK’s digital future that we’re being dumped with. Ban them all and invest in decent help desks, I say.

Oh God my son's school has one of those. I've never been near it. I figure that if there's something I really need to know about, for eg if he's on fire or whatever, that they'll let me know somehow else.

Actually, that's a bit of a lie: I did try to get in it maybe a couple of years ago, thinking it was the same as parentpay - WRONG. So I looked up some details of an email I'd got a while ago (this took some time ...) Again, wrong. I think I did get some right key in the end but even that didn't work so I gave up and consequently have never accessed it.

Hopefully he's still actually going to school when he leaves in the morning. They'll probably tell me if he's not.

YABVU. Apps are quicker and easier than spending ages in a queue and getting nowhere on the phone.

I get that doing simple tasks can be quicker online but then just do it through a website, not a bloody app.

You mean you haven’t downloaded the ‘is my child on fire’ app yet? Good grief 🙄

You mean you haven’t downloaded the ‘is my child on fire’ app yet? Good grief 🙄

Apps are quicker and more user friendly than a website.

I love the parking apps. I don’t carry cash and I love the ability to extend my time as and when needed.

I don’t use trains a lot but have never paid more (I am a shop around type person!)

Lol, what can I say? I'm obviously a fundamentally disengaged parent.