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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

Work refusing to pay me

74 replies

Winedrinkerbynight · 29/09/2022 19:13

They say I haven’t updated my bank details in the system but I have! HR are saying they can’t pay me until I’ve updated my details in the same, so I updated my details in the system again and HR are still saying they can’t pay me! This is all because I want it paid into my account and not the joint account with my ex that it was being paid into

OP posts:
CornishTiger · 29/09/2022 19:59

Arrange a teams meeting , screen share and have HR watch you do it. If you are doing it correctly then they need to take it up with IT.

user1471457751 · 29/09/2022 20:02

If you choose not to work then your employer will just not pay you for those days so probably not the best idea. You also can't unilaterally start adding interest and charges, you would have to take them to court for that.

Original poster
Winedrinkerbynight · 29/09/2022 20:06

CornishTiger · 29/09/2022 19:59

Arrange a teams meeting , screen share and have HR watch you do it. If you are doing it correctly then they need to take it up with IT.

I’m in the office again tomorrow so I’ll get HR to come downstairs and stand next to me and watch me do it on the computer

OP posts:
BuildersTeaMaker · 29/09/2022 20:27

Winedrinkerbynight · 29/09/2022 19:30

Nope not in a union unfortunately

Show quote history

Advice. General. Do join a union.
people, including me, don’t and then when they find they need someone to support them with an Hr problem, realise a union could have helped me and it’s now too late.

I never needed one through a 30 year career. Until my 31st year when I was discriminated against. Oh how I rued I wasn’t a union member. Lesson learnt way too late.

there are unions out there for almost any job. You can just go online and “find a union” site which will point you to best fit, and join up on line. Most have some side benefits of some sort.

hopevyou get your money soon

BuildersTeaMaker · 29/09/2022 20:28

CornishTiger · 29/09/2022 19:59

Arrange a teams meeting , screen share and have HR watch you do it. If you are doing it correctly then they need to take it up with IT.

Sound advice 👍

FixTheBone · 29/09/2022 20:30

Winedrinkerbynight · 29/09/2022 19:19

I’m back in the office again tomorrow so will go to the HR office and ask to speak to someone about it, as I was only on the phone to them from my desk today

Show quote history

There's your mistake.

Stay at home until you're paid, pretty sure your manager will get involved then.

Boxowine · 29/09/2022 20:40

Staying at home until you're paid is even more of a batshit crazy approach when you have the option of resolving an HR issue in person with your HR support staffl. But just haven't bothered to yet.

rwalker · 29/09/2022 20:42

Brefugee · 29/09/2022 19:44

Join a union.

Tell your company that you are charging an admin fee to cover any bank charges and your time that you are spending sorting this out. And interest at a daily rate until it hits your account. Calculate how much this will be and hand the invoice to the HR manager tomorrow.

shit advice
union won’t deal with existing issues
it like your house burning down then insuring and trying to claim

just update again screen scrape as proof

FruitPastilleNut · 29/09/2022 20:45

Tell your company that you are charging an admin fee to cover any bank charges and your time that you are spending sorting this out. And interest at a daily rate until it hits your account. Calculate how much this will be and hand the invoice to the HR manager tomorrow.

Pah! Whist back in the real world...

Seriously, don't do this op unless you want to make a literal laughing stock of yourself.

GloriousGlory · 29/09/2022 20:47

*There's your mistake.

Stay at home until you're paid, pretty sure your manager will get involved then*.

Crap advice

70billionthnamechange · 30/09/2022 06:42

Sent too soon....

In a restaurant. It's not all paid but as many holiday days as she has are taken and rest unpaid

70billionthnamechange · 30/09/2022 06:43

Oh wrong thread ha sorry

Aprilx · 30/09/2022 06:54

Winedrinkerbynight · 29/09/2022 19:42

Can I do this legally?

Show quote history

Well there is no law that says you have to go to work, so it is a matter of contract not statute. I think it is very silly advise myself and likely to result in disciplinary. There is a payroll mix up / cut off problem or something, it will easily be resolved. Nothing you have said makes me think they are trying not to pay you.

klipwa · 30/09/2022 06:59

A family member had similar issue recently. They followed advice given by ACAS and it was quickly resolved.

SnarkyBag · 30/09/2022 07:01

Brefugee · 29/09/2022 19:44

Join a union.

Tell your company that you are charging an admin fee to cover any bank charges and your time that you are spending sorting this out. And interest at a daily rate until it hits your account. Calculate how much this will be and hand the invoice to the HR manager tomorrow.

Oh god please don’t do this.

it’s like when people on here advise SAHM’s to invoice their husbands for childcare and cleaning hours. Pointless, not likely to achieve anything and cringeworthy.

Aprilx · 30/09/2022 07:06

klipwa · 30/09/2022 06:59

A family member had similar issue recently. They followed advice given by ACAS and it was quickly resolved.

Getting ACAS involved in what sounds like a simple system input issue is truly ridiculous. Did your relative really do that or was there an actual pay dispute?

Brefugee · 30/09/2022 08:20

Can I do this legally though??

where i am you can legally charge them to cover any costs that arise from paying your salary late. There is a defined time when they must be paid (3 days within the usual payment date i think). and i have done that in the past - i added an admin fee and they just paid up rather than dispute it (I think). And then i resigned

Brefugee · 30/09/2022 08:26

shit advice
union won’t deal with existing issues

don't be a twit -the advice is "join a union" I didn't say "join a union for this issue"

EVERY SINGLE time someone comes on here with a work-related issue we (i do anyway) ask "are you in a union" and the answer is invariably "nope" and i answer EVERY SINGLE time- join a union. I've been in a union for ever and they have been hugely helpful on several occasions. My employer has never known where i got my advice from.

The words "join a union" are not shit advice. They are very sensible advice especially in the UK right now. So wind your outraged neck in.

Caught up with the thread. TBH i think your HR and payroll are being dicks. If you have told them more than once that you have done it, after the second time they should have walked through the process with you. This isn't something most people do more than once, and if the system isn't intuitive then it's rubbish not to help out. (especially since, as pp said, payroll will want this done asap.)

Beautiful3 · 30/09/2022 08:47

Ring up or go into see hr. Bring your bank details with you. I'm sure they do want to pay you, but somethings not right on the system.

burnoutbabe · 30/09/2022 08:52

Yes they should have accepted you saying here is my bank details. At this point they have not included you on the automatic bacs run so need to do a faster payment based on your bank details.

Odd system that lets you remove bank details without having to replace them with new ones? Usually if you fail to complete the process it just keeps the old ones.

DogInATent · 30/09/2022 08:56

They're not doing this to be petty. If you've entered the details four times and it's still not working, ask a colleague or friend to watch you enter them and confirm the details are correct.

If it's not a missed checkbox or skipped page when entering the details then it's quite possibly something as simple as entering your name incorrectly and its failing the bank verification - if you've a middle name does it appear in full on your bank card, or as an initial, or not at all?

supersonicginandtonic · 30/09/2022 08:58

This happened to me not long ago. As soon as I mentioned calling ACAS and seeking legal advice, somebody from payroll came and had a look and the money was in my bank within 24 hours

burnoutbabe · 30/09/2022 09:10

And legally the contract says they will pay you by end of month (for example)

Not -you must use x system and ensure it works before you are paid. You are trying to provide bank details they can't just say "computer says no"

Explaintome · 30/09/2022 09:29

Don't do any of the ridiculous suggestions about withdrawing labour or charging fees. Even the union. A union really isn't going to help when you've been paid a few days late and the company are saying they'll pay you as soon as they've confirmed your bank details.

Someone has made a mistake. It might be you. Go into the HR office, be polite and friendly and ask them to help you work out why your amendment hasn't gone through properly.

Brefugee · 30/09/2022 10:19

A union really isn't going to help when you've been paid a few days late and the company are saying they'll pay you as soon as they've confirmed your bank details.

a union will give you advice on how to approach this. It is always worth being in a union for times when you need good, reliable information.

Where i am (not UK) assuming you have given the correct details at the right time the company is obliged to pay you within (I think) 3 days of the agreed payment date. If that doesn't happen you are perfectly entitled to claim back any related costs including overdraft fees and late payment fees. In some cases you are, indeed, perfectly entitled to charge interest and admin fees.

A union can give you advice on this. They handle things like this every day.

I agree that it is odd that you can remove the data and the system doesn't flag up that there is a blank field. And i also think that HR and/or payroll shouln't just ignore it, but go through the process with you.

Hope you got it sorted, OP