Our mortgage is up in November and in August we got a new deal with our current bank at a very respectable 2.4% for 10 years. We've been chasing the paperwork since august but it's stuck in a queue, people before you, lots of people changing. Our circs have changed since the original mortgage due to a child with autism coming in to our lives so are limited in options.
We got an email saying 'we can no longer proceed with your application, you must call us to discuss' 😩
2.5hrs on hold to get through and in that time we're obviously thinking the mortgage has been pulled, SVR is now unaffordable, if we're lucky we'll get an unaffordable fixed rate, we'll have to sell the house, where will go, who can we live with, what about the SEN school etc..
They just wanted to confirm my date of birth to issue the paperwork. The 2.5hr queue is because everyone is scrabbling around for mortgage support.
I'm so angry at what they are doing to us all.