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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

to expect my cleaner to stay for 3 hours if that's what I am paying her for?

54 replies

mummypig · 25/01/2008 10:30

Yesterday she definitely only stayed for two hours or less, as I was in the house before she arrived and came back two hours later and she had been and gone, pocketing my cheque for £24! She has done this several times before so she probably thinks it is easy money. I am definitely a wuss in that I didn't mention it beforehand, but now dp and I are getting fed up with it.

She probably covers a larger area than I could do in two hours (having tried it myself when she was away over Christmas) but not to the same extent, i.e. yesterday after she had definitely vacuumed and mopped the wooden floor downstairs there were still pockets of dust in corners and under the hall cupboards.

I even suggested to her when she started that 2 hours might be better, because it seemed to me that she was fitting me in around a rather busy schedule. But she said no, she would come for 3 hours.

Our only communication is by text message, unless I leave a note for her when she comes in. Plus I often don't know what day she's going to come as she's supposed to come on Mondays but usually texts me late in the day to say she will come another day. So I'm thinking of texting and saying that I know she only came for two hours yesterday, and she can choose whether to only be paid for two hours or for me to find more work for her in our house... which would be very easy, for example it would be lovely to have someone else change the bedclothes each week, or occasionally wipe out the fridge, or clean out cupboards etc...

Ultimately I would love to have a different cleaner, one I can communicate with and feel that she's actually working for me rather than doing me a favour when she does come round! (The last one we had was wonderful and would use her initiative to clean windows etc if she had a bit of extra time, but she went back to Hungary last year.) But I feel I should give this one a chance to improve... maybe I'm just being a wuss again, what does everyone else think????

OP posts:
QueenOfCards · 25/01/2008 12:24

But think of the satisfaction afterwards knowing you did it all by yourself

smartiejake · 25/01/2008 12:24

Queen of cards when I had a cleaner I always used to tidy the dds rooms before she came- I was paying her to clean, not tidy.

Your mum sounds like the perfect cleaner but I have to say from my experience, good cleaners like she sounds are like gold dust! (Where does she live?!)

QueenOfCards · 25/01/2008 12:26

My mum is the best! She gets jobs through word of mouth. I could never have a cleaner because i like doing it myself (must be my mothers influence) and i would be one of those who cleaned the house before she came because i woudn't want a cleaner thinking i was dirty and messy!

soopermum1 · 25/01/2008 20:28

my mum loves cleaning, why of why did i choose to live on the opposite end of the country from her.

when i had a cleaner i used to leave the place extremely tidy, as another poster said, i paid her to clean, not tidy and i didn't want anyone going around saying what a family of pigs we were

squimlet · 25/01/2008 20:51

tbh you are paying her to do a job. if she is not doing her full hours then she should not be taking the full amount.

I am a carer and my 4 hours are my 4 hours. I work them to the full.

Tapster · 25/01/2008 21:29

This is why after a succession of cleaners I gave up and clean (or not as often it is) myself. I find in West London they are all foreign so leaving a list of extra jobs doesn't work as they can't read english.

QuintessentialShadow · 25/01/2008 21:32

I have not read all the replies, only your OP. Either reduce it to 2 hours. Or, give her more to do. When I realized that my cleaner was cleaning for less, I told her I was obviosly not giving her enough to do, as she was so quick. Then I started noticing what had not been done and asked her to also do that.

MrsSeanSlater · 25/01/2008 21:32

You're paying her for work she isn't doing. Either pay her for two or find a different cleaner imo.

deegward · 25/01/2008 21:40

I have tha opposite problem, cleaner said 4 hours would be needed to clean my house, and tbh it's all I can afford, but she stays for hours! She cleans everything, but I feel so guilty, I've tried to tell her to only do what she can do in 4 hours, but she stays on as she likes to do a good job. I can't afford to pay more, and really 4 hours would be plenty time to do my house, she is just really slow!

ELM · 25/01/2008 21:42

Get rid of her!!

When you interview your next cleaner don't pay by the hour! Provide them with a list of jobs you want them to achieve, and ask them how long they will take to achieve them. Agree pay with them accordingly.

Then you are not having to monitor the time they are at your house, but only how well they are doing the tasks you have both agreed will be done.

QuintessentialShadow · 25/01/2008 21:42

That is her choice. She cannot structure her work. That is her problem.

My cleaner does not clean the same things every week. She does the basics, but in addition, she sees what needs doing, and alternates the non-essentials. She can think for herself. She has been with me a while though. I only pay 3 hours per week for a 3 bed house. So it is not that big, but it includes changing all the bed linens.

deegward · 25/01/2008 21:44

Oh I'd love her to change the beds, but I'm scared if I mentioned that she would still be here at tea time!

LadyCellophane · 25/01/2008 21:44

I heard of a cleaner who said her hourly rate would have to go up if her employer moved to a bigger house "I charge more for bigger houses" ?????

QuintessentialShadow · 25/01/2008 21:47

My mum had a cleaner that was notoriously slow. It did not matter to her. She paid the same amount whatever.

deegward · 25/01/2008 21:49

I still pay her the same, just feel a bit guilty, and sometimes I think if she moved herself she would get even more done. God I have changed since I got a cleaner, a year ago I would have thought i had died and gone to heaven to have one, and here I am bitching about it!

MrsSpoon · 25/01/2008 21:56

Sack her! IMO cleaners are not all they are cracked up to be. I still find myself dodging my ex-cleaner in Tesco it's so not worth the hassle.

clam · 26/01/2008 11:38

Bit of a hijack here, but if I pluck up the energy/courage to deal with what seems to be the potential minefield of employing a cleaner, there's a dilemma. Do I stay in, so I can clock her in and out and make sure she's dusting the sitting room correctly, or go out, thereby running the risk of her ripping me off and rolling up late and nipping off early? And if I stay in, do I have to make myself look busy doing something vital on the computer (MN-ing for instance!) Or is it OK to sit and read the paper, and look like a lazy cow?

mummypig · 26/01/2008 21:38

hi everyone, thanks for all your comments. (I have been going to bed early as pg with dc3 so have only just checked back.) I am going to tell her I noticed she was only here for two hours, and ask does she want me to find her extra things to do or shall I just pay her for two??

I completely agree with the comments about leaving notes for her about what to do, which is what I did when she started, but it always seemed to be the same (kitchen, bathroom, toilet room downstairs, vacuum everywhere, mop hard floors) so I stopped doing that. But I am not happy with the amount she is doing - I already mentioned the dust on the floor downstairs, then after that I noticed the bathroom floor was still grubby round the edges so I don't think she had done that, just cleaned the basin and bath. She has occasionally brought a friend to work with her but (as far as I know) always checked if that was okay before doing so. I like the idea about getting a neighbour to pop round... hopefully it will make it clear to her that I am checking up.

I do leave a bit of washing up, but usually it's only what was left after breakfast that can't go in the dishwasher, or a few cups or glasses from around the house. I apologised to her about this the first time it happened - I think I was trying to get it finished and she had already come in, but she said it was okay, she'd do it (maybe she wanted me off her back and out of the house ). Nevertheless, I always spend about half an hour in the morning going round the house tidying up before she comes, as I'd rather pay a cleaner to actually clean than spend time tidying up after us. My lovely ds1 has also cottoned on to this and last Thursday morning was tidying up his bedroom even before I was up, and I heard him explaining to ds2 and dp that he was putting things away as the cleaner would need to vacuum.

anyway thanks again, everyone, I shall let her know that I noticed, and see how it goes over the next few weeks, meanwhile I will be looking out for a better one...

OP posts:
milliec · 26/01/2008 22:46

Message withdrawn

blossomsmine · 26/01/2008 23:36

Of course you would charge more for bigger houses!!! I have been a cleaner and still do it sometimes. I used to clean for a lovely lady with a four bedroom house she then had an extention, new conservatory, removed the carpets and had tiled floors, which meant more work as sweeping and mopping not just hoovering, a new bigger kitchen, i charged an extra five pounds which i thought was cheap.

RememberWhen07 · 10/11/2022 19:36

This reply has been deleted

This has been deleted by MNHQ for breaking our Talk Guidelines - previously banned poster.

Icecreamandapplepie · 10/11/2022 19:38

Are you paying her £8ph?

NadjaCravensworth · 10/11/2022 19:40

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cansu · 10/11/2022 19:40

Are you only paying her 24.00 for three hours? If so, then that seems to be well below minimum wage. In principle yes she should do the hours you are paying for but you should pay her a fair wage. I would make a list of what you expect to be done. Ask her if she can do these things and see how long it takes her.

NadjaCravensworth · 10/11/2022 19:41

This reply has been deleted

Spamming the thread wih the words 'zombie thread'. Do understand why but it's a bit of a pain

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